Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Norris
When the chill of a Norris night creeps in and your furnace quits without warning, HEP’s emergency team is already on the move. Our certified technicians arrive fast, with fully stocked trucks and the know-how to diagnose any make or model on the spot. From flickering pilot lights to complete system failures, we pinpoint the problem, walk you through clear pricing up front, and get your home warm again before the cold has a chance to settle in.
Locally rooted and family-owned, HEP treats every call like a neighbor in need, not a number on a list. We back our heat repair work with solid warranties and a 100% satisfaction promise, so you can relax knowing the fix will last long after we pull out of the driveway. Need help right now? One call, and help is on the way—24/7, weekends and holidays included.
FAQs
What situations are considered an HVAC emergency, and when should I call for heat repair in Norris?
An HVAC emergency is any situation where your heating system stops working during cold weather, produces unusual smells (burning, gas, or electrical odors), makes loud banging or grinding noises, or trips breakers repeatedly. You should also call if you notice carbon-monoxide alarms sounding, visible sparks, or water leaks around the furnace or heat pump. If your home’s temperature is dropping quickly or anyone in the household is elderly, very young, or has health conditions, treat the issue as urgent and contact us immediately.
Are your heating repair technicians available 24/7 in Norris, and how fast can you arrive?
Yes. Our certified technicians are on call 24 hours a day, 7 days a week, including weekends and holidays. Because we’re based right here in Norris and stage fully stocked service vehicles throughout Anderson County, our average response time for no-heat emergencies is 60–90 minutes from the time you approve the dispatch. We’ll give you a real-time ETA when you schedule and keep you updated by text or phone.
What types and brands of heating systems can you repair during an emergency visit?
Our team is trained and licensed to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, boilers, and ductless mini-splits. We carry OEM and high-quality aftermarket parts for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, American Standard, and Mitsubishi. If a specialty part is required, we can often source it the same day from regional suppliers or install a safe temporary fix until the part arrives.
How is emergency heat-repair pricing handled—will I know the cost before work begins?
We use transparent, flat-rate pricing. After diagnosing the problem, your technician will present repair options and their exact costs in writing before any work starts. Our after-hours diagnostic fee is waived if you approve the repair. We accept cash, checks, all major credit cards, and offer short-term financing for larger repairs. There are no hidden overtime or holiday surcharges beyond what you’re shown up front.
What can I do to stay safe and prevent further damage while waiting for the technician?
1) Turn off the heating system at the thermostat and breaker if you hear loud noises, smell gas, or see sparks. 2) If you suspect a gas leak, evacuate, call 911, and wait outside. 3) Keep doors closed and gather in the warmest room with extra blankets or space heaters (follow safety guidelines for space-heater use). 4) Do not attempt DIY fixes that involve opening panels or wiring. 5) Clear ice, snow, or debris from outdoor heat-pump units if it can be done safely, improving airflow until we arrive.
Do emergency repairs come with any warranty or follow-up service?
Absolutely. All emergency repairs include a 1-year parts and labor warranty unless otherwise stated, and many manufacturer parts carry longer coverage. After completing the repair, we perform a full safety check and test run. We also schedule a complimentary follow-up call within 48 hours to ensure everything is running smoothly. If the same issue recurs within the warranty period, we will return at no charge.