Worry-free Maintenance Plan
Worry-free Maintenance Plan | Air Conditioning | Heating and Air Conditioning | Oak Ridge
Imagine a summer in Oak Ridge where your home stays cool without a second thoughtâHEP makes that reality with a worry-free maintenance plan tailored to keep your heating and air conditioning systems in peak shape. Twice-a-year tune-ups, priority scheduling, and exclusive member discounts mean the only thing youâll notice is consistent comfort and lower utility bills. Our certified technicians catch small issues before they grow, extending equipment life and giving you the peace of mind that comes from truly preventative care.
Join the HEP family and swap surprise breakdowns for dependable performance all year long. From whisper-quiet furnaces in January to crisp, efficient air conditioning in July, we take care of everything so you can get back to enjoying East Tennessee living. Sign up today, and let us handle the hard work while you sit back and breathe easy.
FAQs
What does the Worry-Free Maintenance Plan for air conditioning in Oak Ridge include?
The plan covers one comprehensive cooling tune-up each spring, a 21-point inspection that checks refrigerant charge, electrical components, airflow, thermostat calibration, condensate drainage, and overall system safety. You also receive priority scheduling, no after-hours fees, a 15 % discount on any repair parts, and detailed service reports to track your unitâs health year after year.
How often will my air conditioner be serviced under this plan?
You will receive one precision AC tune-up every spring and, if your system is a heat pump that also heats in winter, a second tune-up in the fall. Weâll remind you when itâs time, schedule at your convenience, and keep digital records so you never miss the maintenance required to keep your warranty valid.
Will I have to pay extra for parts or repairs discovered during a tune-up?
Routine maintenance labor is included in the plan cost, but replacement parts or non-covered repairs are billed separately. As a plan member, you automatically get a 15 % discount on those parts and repairs, and because you receive priority service, most fixes are completed the same day.
Does the maintenance plan help protect my manufacturer warranty?
Yes. Most equipment manufacturers require documented annual professional maintenance to keep warranties intact. Our technicians follow OEM maintenance checklists and upload digital service records that you can present for any future warranty claim, safeguarding your coverage on compressors, coils, and other major components.
What types of air-conditioning systems are eligible for the plan?
We service all major residential AC brands and models, including traditional split-system air conditioners, heat pumps, high-efficiency variable-speed units, and ductless mini-splits up to 5 tons. If you have a specialty or commercial system, contact us for a custom agreement.
How do I enroll, and can I cancel if my situation changes?
Enrollment is easyâcall our Oak Ridge office, sign up online, or have a technician add the plan during your next visit. You can choose annual or convenient monthly billing. There are no long-term contracts; if you move or decide the plan no longer fits your needs, simply give us 30 daysâ notice to cancel and receive a pro-rated refund for any unused months.