Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Oak Ridge
When a frosty Oak Ridge morning sneaks up on you, HEP’s certified technicians are ready to bring the warmth back fast. Our team combines factory-trained expertise with genuine hometown care, arriving in fully stocked trucks that allow most fixes to be completed on the first visit. From aging furnaces that refuse to ignite to high-efficiency heat pumps throwing cryptic error codes, we diagnose with precision, explain every option in plain English, and back our workmanship with industry-leading guarantees.
Customers choose us because we treat every call like an urgent mission: 24/7 availability, transparent up-front pricing, and courteous professionals who respect your home as much as your comfort. Whether you need routine maintenance, system upgrades, or emergency heat repair, HEP delivers solutions that lower energy bills while restoring cozy, dependable heat. Stay warm, stay local—call HEP and feel the difference certified care makes.
FAQs
How can I tell if my furnace or heat pump in Oak Ridge needs professional repair?
The most common warning signs are uneven room temperatures, strange noises (grinding, banging, or squealing), unexplained spikes in utility bills, short-cycling (system starting and stopping frequently), or the presence of cool air from the registers when heat is called for. If you notice any burning or electrical smells, or if the carbon-monoxide detector trips, shut the system off and call our certified technicians immediately.
Are your technicians certified to work on my specific brand of heating equipment?
Yes. All of our Oak Ridge service pros hold current NATE (North American Technician Excellence) certification, EPA Section 608 refrigerant credentials, and factory training for major brands such as Trane, Carrier, Lennox, Goodman, Rheem, American Standard, and York. This means your warranty remains intact and every repair follows manufacturer specifications.
How fast can you respond to a heating emergency in Oak Ridge?
We provide 24/7 emergency dispatch, with an average arrival time of 60–90 minutes anywhere in the Oak Ridge, Clinton, and West Knoxville area. Our fully stocked service vans carry the most common parts, allowing us to complete 85 % of heat repairs on the first visit, even after hours, weekends, or holidays.
What should I expect during a heat repair visit and how much will it cost?
Upon arrival, our technician will perform a 21-point diagnostic evaluation, explain the fault, and present upfront, flat-rate pricing before any work begins. Typical service calls range from $89 for basic electrical fixes to $300–$600 for component replacements such as igniters, blower motors, or control boards. You’ll never see hidden charges, and we waive the diagnostic fee when you approve the repair.
Is it more cost-effective to repair or replace an aging heater?
We use the Rule of 5000 (age × repair cost). If the result is under 5,000 and your system is under 10 years old, repair is usually the smart choice. However, if the unit is 12–15 years old, inefficient (AFUE below 80 %), or requires frequent fixes, upgrading to a modern high-efficiency system can cut heating bills by 20-30 % and qualify you for TVA and federal tax credits.
Do you offer warranties or maintenance plans for continued peace of mind?
Every repair comes with a 1-year parts and labor warranty. Customers can also enroll in our Comfort Shield Maintenance Plan, which provides two precision tune-ups per year, priority scheduling, 15 % repair discounts, and extended warranty coverage. Regular maintenance keeps your manufacturer warranty valid and typically prevents up to 70 % of future breakdowns.