App-based Scheduling
App-based Scheduling | Thermostat Upgrades | Heating and Air Conditioning | Oak Ridge
Imagine tapping your phone and seeing your Oak Ridge home instantly slip into the perfect temperature. HEP’s app-based scheduling lets you command your heating and air conditioning from anywhere, syncing effortlessly with leading smart thermostats. Whether you’re rolling back temps while at work or cranking up the A/C on your way home from Melton Lake, you’ll enjoy comfort on demand, lower energy bills, and real-time system insights without lifting more than a thumb.
Our technicians specialize in thermostat upgrades that replace outdated dials with sleek, Wi-Fi connected controls. We’ll install, calibrate, and show you how to maximize every feature—automated routines, voice commands, even weather-responsive adjustments—so your HVAC runs smarter, not harder. With local service backed by decades of HEP expertise, upgrading your thermostat means upgrading your whole Oak Ridge lifestyle.
FAQs
How does your app-based scheduling system work with my heating and air conditioning in Oak Ridge?
Once we install a compatible smart thermostat, you download our free iOS or Android app and create an account. The thermostat connects to your home’s Wi-Fi, allowing the app to communicate in real time. From your phone, tablet or computer you can set daily or weekly schedules, change temperature on demand, activate vacation mode, and view energy-use reports. All commands are sent securely to the thermostat, which then tells your furnace or air conditioner when to start or stop. Because the system is cloud-based, you can make changes from anywhere—whether you’re at work in Knoxville or flying out of McGhee Tyson Airport.
Which smart thermostats do you install, and will they work with my current HVAC equipment?
We are certified dealers for Nest, Ecobee, Honeywell T-Series, and Carrier Infinity smart thermostats. During a free in-home assessment, we inspect your existing wiring, voltage (24-V or line-voltage), and HVAC type (gas furnace, heat pump, dual-fuel, or multi-stage system). Most Oak Ridge homes use 24-volt heat-pump systems that are fully compatible with the models we carry. If you have a specialty setup—such as electric baseboard heat or a zoned damper system—we’ll recommend a thermostat designed for that configuration or install an inexpensive C-wire adapter if needed.
Will upgrading to a smart thermostat actually save me money on my utility bills?
Yes. Studies by the U.S. Department of Energy show smart thermostats can reduce heating and cooling costs by 10–15 % by optimizing runtimes and eliminating unnecessary cycling. Our customers in Oak Ridge see average annual savings of $120–$180 on their TVA/City of Oak Ridge utility statements. Features like geofencing automatically set the system back when nobody’s home, and the app’s energy reports suggest schedule tweaks for additional savings. Many local utilities also offer one-time rebates—currently up to $50—for installing an ENERGY STAR® certified smart thermostat, further shortening payback time.
Can I control multiple zones, additional properties, or my vacation cabin from the same app?
Absolutely. The app allows you to create separate profiles for each thermostat or location. If your home is zoned, each zone’s thermostat appears as its own tile in the dashboard, making it easy to set different temperatures for upstairs and downstairs. You can also add your rental unit on Illinois Ave. or a weekend cabin in Gatlinburg to the same account and switch between them with one tap. Permission-based sharing lets family members, guests, or tenants control only the thermostats you assign.
What does the installation process look like and how long does it take?
On installation day our licensed, background-checked technician arrives within a 2-hour window, usually completing the job in 60–90 minutes. We start by shutting off HVAC power at the breaker, labeling and transferring wires to the new thermostat base, and confirming proper voltage. Next we connect the thermostat to Wi-Fi, update firmware, and calibrate temperature sensors. Finally, we guide you through downloading the app, pairing your device, and setting an initial schedule. Before leaving, we test heating and cooling cycles and clean up the work area. Evening and Saturday appointments are available for Oak Ridge residents at no extra charge.
Do you offer warranties, ongoing support, or maintenance packages after installation?
All thermostats we install come with a 3- to 5-year manufacturer warranty, and our labor is guaranteed for one year. If you experience connectivity issues, schedule errors, or HVAC performance concerns, you can call our Oak Ridge support line 24/7 or book a same-day virtual troubleshooting session through the app. We also offer an optional ComfortCare plan that bundles annual HVAC tune-ups, priority repair service, and automatic thermostat software updates for a low monthly fee. Any eligible utility rebates and registration paperwork are submitted on your behalf, and we remind you when firmware or app updates become available to ensure optimal performance.