Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Oakdale
Oakdale’s winter chill doesn’t wait for business hours, and neither does HEP. When your furnace sputters out at midnight or your heat pump quits before dawn, our rapid-response team is already on the road, stocked with parts and diagnostic tools to bring the warmth back. Homeowners across Oakdale trust our certified technicians because we arrive fast, explain every step, and treat every emergency like it’s happening in our own homes.
From crackling igniters to blown motors, no heat issue is too complex for our experts. We combine decades of HVAC know-how with cutting-edge tools to deliver precise heat repair that lasts—never just a quick patch. With upfront pricing, honest advice, and a workmanship guarantee, you can rest easy knowing comfort is only one call away, 24/7/365.
FAQs
What qualifies as a heating emergency and how quickly can you reach my Oakdale home?
A heating emergency is any situation in which your furnace, boiler, or heat pump stops producing heat, is making dangerous odors (gas or burning smells), has visible flames or sparks, or keeps tripping breakers. Because cold indoor temperatures can lead to frozen pipes, health risks, and property damage, we treat any total or potentially unsafe loss of heat as an emergency. Our on-call technicians are stationed throughout Washington County, so in most cases we can be at your Oakdale address within 60–90 minutes, 24 hours a day, 7 days a week, including weekends and holidays.
Do you repair all brands and types of heating equipment?
Yes. Our NATE-certified technicians receive ongoing factory training and carry parts for the most common brands found in Oakdale homes, including Lennox, Carrier, Trane, Bryant, Rheem, Goodman, York, and others. We service furnaces (gas, electric, and oil), boilers, ductless mini-splits, geothermal systems, and dual-fuel heat pumps. If a proprietary part must be ordered, we will install a safe temporary fix when possible and return promptly once the part arrives.
What safety measures can I take while waiting for the emergency service crew?
1) Turn off your furnace or heat pump at the thermostat and at the main switch if you smell gas, hear banging/metallic scraping, or see sparks. 2) If you suspect a gas leak, shut off the gas at the main valve, open windows, evacuate, and call 911 from a safe location before calling us. 3) Keep interior doors closed and use space heaters rated for indoor use on a stable, non-flammable surface, at least three feet from combustibles. 4) Wear layered clothing and gather family members—and pets—in the warmest room. 5) Do NOT use ovens, grills, or kerosene heaters indoors, as they pose carbon-monoxide and fire hazards.
How much will an emergency heat repair cost, and do you charge extra after normal business hours?
We have a transparent flat-rate pricing structure. There is a modest diagnostic fee that covers the technician’s travel and complete system evaluation; this fee is slightly higher for calls placed between 6 pm–7 am, weekends, and holidays to offset overtime staffing. After diagnosis, you receive a written quote before any work begins. The quote includes labor, parts, and a 30-day workmanship warranty—no hidden charges. We accept major credit cards, mobile payments, and offer 6- or 12-month no-interest financing (OAC) for larger repairs.
Is your emergency team really available during blizzards and on holidays?
Absolutely. Minnesota weather doesn’t take a day off, so neither do we. Our dispatch center monitors incoming storms and schedules additional on-call technicians when heavy snow, ice, or extreme cold are forecast. Four-wheel-drive service vans equipped with tire chains, portable generators, and space heaters allow us to reach most Oakdale neighborhoods even in severe conditions. Thanksgiving, Christmas, New Year’s, and other major holidays are fully staffed so you’re never left without heat.
What can I do to reduce the chances of another heating emergency?
• Schedule a professional tune-up every fall. Our 21-point inspection catches worn igniters, cracked heat exchangers, and low refrigerant levels before they become breakdowns. • Replace the air filter every 1–3 months to prevent airflow restrictions that overheat the system. • Keep supply and return vents unblocked by furniture or rugs. • Install a programmable or smart thermostat to prevent over-cycling. • Make sure outdoor heat pump or intake/exhaust vents stay clear of snow and debris. • Consider our Home Comfort Club: for a low monthly fee you receive two precision tune-ups a year, priority scheduling, and a 15 % discount on parts and labor.