24/7 Emergency Response
24/7 Emergency Response | Heating and Air Conditioning | Oakdale
When the furnace falters at midnight or the AC quits during an afternoon heat wave, Oakdale residents know they can call HEP for rapid, no-nonsense help. Our certified technicians arrive fast—usually within an hour—equipped with fully stocked service vehicles and the know-how to restore comfort on the first visit. From flickering pilot lights to frozen evaporator coils, we diagnose issues quickly, explain your options in plain language, and back every repair with transparent pricing and a satisfaction guarantee.
Day or night, weekends and holidays, HEP keeps your family safe and comfortable with reliable heating and air conditioning service that never sleeps. We monitor calls around the clock, track our crews with real-time GPS, and even text you a photo of the technician en route, so you’re never left guessing. Count on the hometown team that treats emergencies like emergencies—because in Oakdale, comfort can’t wait.
FAQs
What situations are considered HVAC emergencies, and when should I call for 24/7 service?
Any time your heating or cooling system stops working in extreme temperatures, you smell gas or burning odors, hear loud grinding noises, see refrigerant or water leaks, or the system repeatedly trips breakers, you should treat the situation as an emergency. In Oakdale’s hot summers and chilly winters, loss of climate control can quickly become dangerous for children, seniors, and pets. If you’re unsure, call us—our dispatcher can help determine whether immediate service is necessary.
How fast can your technicians reach my home or business in Oakdale?
We maintain on-call teams who live and work within the Oakdale area. In most cases, a certified technician is at your door within 60–90 minutes of your call, day or night. Real-time vehicle tracking lets our dispatcher give you accurate arrival updates, and fully stocked service vans allow us to complete 90% of emergency repairs on the first visit.
Are your emergency HVAC services truly available 24/7, including weekends and holidays?
Yes. Our phone lines, live chat, and text channels are staffed 24 hours a day, 365 days a year. Whether it’s 3 a.m. on a Sunday or Christmas afternoon, you will reach a live local dispatcher who can send a licensed, background-checked technician immediately. There is never a time when our emergency crew is unavailable.
Which heating and air conditioning brands and system types can you repair in an emergency?
Our NATE-certified technicians are trained to diagnose and repair all major HVAC brands—Carrier, Trane, Lennox, Rheem, Goodman, Bryant, York, Daikin, Amana, and more. We service gas furnaces, electric furnaces, heat pumps, central air conditioners, ductless mini-splits, rooftop units, and commercial packaged systems. We carry common replacement parts on our trucks and have 24-hour supplier access for less common components.
Will I be charged extra for after-hours or holiday emergency calls?
We believe in transparent pricing. While emergency calls outside standard business hours include a modest after-hours dispatch fee, our labor and parts rates remain the same as daytime service. Before any work begins, the technician explains the problem, presents repair options with upfront costs, and gets your approval. No hidden fees, overtime multipliers, or surprise charges—ever.
What can I do to protect my home while I wait for the technician to arrive?
1) Turn off the HVAC system at the thermostat and breaker if you smell burning, see smoke, or hear loud metal-on-metal noises. 2) If you suspect a gas leak, shut off the gas supply at the main valve and evacuate the building before calling 911 and our emergency line. 3) Place towels or pans under active water leaks to prevent ceiling or flooring damage. 4) Keep windows and doors closed during winter outages to conserve heat, or open them during summer failures for ventilation if safe. 5) Have your model and serial numbers handy; it speeds up parts lookup. Our dispatcher can guide you through any additional safety steps until the technician arrives.