Emergency Hotline
Emergency Hotline | Air Conditioning | Heating and Air Conditioning | Ocoee
When the Florida sun turns your home into a sauna and warm air starts pouring from the vents, you don’t have time to wait for standard business hours. HEP’s Emergency Hotline brings rapid-response heating and air conditioning specialists to every neighborhood in Ocoee, 24/7. One call connects you with a live local dispatcher who can deploy a fully stocked service van within minutes, so you can stop sweating and start enjoying the soothing hum of air conditioning again.
Our licensed, background-checked technicians diagnose and repair issues on the spot—whether it’s a frozen coil, a blown capacitor, or a total system breakdown—and every fix comes with upfront pricing and a satisfaction guarantee. We carry parts for all major brands, respect your home as if it were our own, and keep you informed at every stage, from arrival-time texts to final walkthroughs. For dependable comfort during Ocoee’s hottest moments, save HEP’s Emergency Hotline to your favorites and let the cool begin.
FAQs
What situations count as an air-conditioning emergency and when should I call the 24/7 hotline?
An AC problem becomes an emergency when it threatens your safety, comfort, or property. Common examples include complete loss of cooling during extreme heat, electrical burning smells, sparking or smoking equipment, water leaks that can damage ceilings or walls, refrigerant leaks, and units that repeatedly trip breakers. If any of these occur—especially if young children, elderly family members, or pets are present—call our Ocoee emergency hotline right away. A live dispatcher will answer 24 hours a day, 365 days a year.
How fast can your technicians reach my home or business in Ocoee during an emergency?
Because we station on-call technicians throughout West Orange County, our average arrival time within the city limits of Ocoee is 60 to 90 minutes from the moment your call is dispatched. You’ll receive a confirmation text with the technician’s name, photo, and GPS-tracked ETA so you know exactly when help is arriving. In severe weather or very high call volume, we prioritize threats to health and property first, but we always keep you informed if a delay is unavoidable.
What brands and types of air-conditioning systems do you repair on emergency calls?
Our EPA-certified, state-licensed technicians are trained to diagnose and repair virtually every residential or light-commercial cooling system used in Ocoee: central split systems, heat pumps, package units, rooftop units, and ductless mini-splits from major brands such as Carrier, Trane, Lennox, Rheem, Goodman, Daikin, Mitsubishi, and many more. Each service vehicle is stocked with universal replacement parts, specialty refrigerants, and diagnostic tools so most problems can be fixed in a single visit—day or night.
Will I pay extra for after-hours, weekend, or holiday emergency service?
We believe in transparent, upfront pricing. A flat diagnostic fee applies to every emergency visit, regardless of the time. After normal business hours, an overtime labor rate does apply, but you will always receive a written estimate before any repair begins. There are no hidden charges, and we never start work without your approval. We also offer financing options and accept all major credit cards to make unexpected repairs easier on your budget.
Is there anything I should do while waiting for the emergency technician to arrive?
Yes—simple steps can protect your home and speed up the repair: • If you notice smoke, a burning odor, or sparking, turn off the system at the thermostat and the main breaker, then evacuate if necessary. • For water leaks, place a bucket or towels under the drip to prevent ceiling or floor damage and shut the unit off to stop further leakage. • Check that your thermostat is set to “Cool” and the batteries are good; this helps rule out simple issues. • Clear the area around your indoor air handler and outdoor condenser for safe, quick access. • Secure pets and let household members know a technician is on the way. • Have any warranty paperwork or previous service records handy—they can speed diagnostics.
Can you help me avoid future AC emergencies, and do you offer maintenance plans in Ocoee?
Absolutely. More than 70% of emergency calls we answer could have been prevented with routine maintenance. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year, priority same-day service, a 15% discount on repairs, no overtime fees, and detailed system performance reports. During each visit we clean coils, check refrigerant levels, tighten electrical connections, flush condensate lines, and test safety controls—dramatically reducing the chance of sudden breakdowns and extending equipment life. Ask your technician or call our office to enroll.