Satisfaction Guarantee
Satisfaction Guarantee | Air Conditioning | Heating and Air Conditioning | Ocoee
When the Florida heat feels relentless, Ocoee homeowners turn to HEP because we put our Satisfaction Guarantee on the line every time we service your air conditioning. From the moment you schedule, you’ll notice the difference: courteous technicians who arrive when promised, transparent up-front pricing, and meticulous workmanship that restores cool comfort fast. If you’re not delighted with the results, we’ll make it right—no excuses, no extra fees.
Beyond rapid repairs, we focus on long-term efficiency. Our experts calibrate each system for peak performance, helping you save on energy bills and extend equipment life. Pair that with flexible financing and 24/7 emergency support, and you can relax knowing your air conditioning is protected by a company that treats your home like our own. That’s the HEP promise, proudly delivered right here in Ocoee.
FAQs
What does your 100 % Satisfaction Guarantee cover for air-conditioning services in Ocoee?
Our guarantee applies to every residential air-conditioning service we offer in Ocoee, including repairs, seasonal maintenance, full system replacements, ductless mini-split installations, indoor-air-quality add-ons, and thermostat upgrades. If, within the specified guarantee period, you feel the work, equipment performance, workmanship, or customer service did not meet your expectations, we will return at no extra charge to make it right—or, if we still cannot resolve the issue, refund the portion of your payment related to the unsatisfactory work.
How long do I have to notify you if I’m not satisfied with the AC work performed?
For most repair or maintenance visits, you have 30 days from the date of service to let us know of any concerns so we can address them under the guarantee. For new AC installations or major equipment replacements, the satisfaction-guarantee window extends to a full 12 months. These time frames give you ample opportunity to experience the system in real-world Ocoee conditions before deciding whether you are completely satisfied.
What happens after I report a problem under the satisfaction guarantee?
1) Contact our office by phone, chat, or email and describe the issue. 2) We schedule a priority visit—usually within 24 hours—for one of our senior technicians or installation supervisors to inspect the problem. 3) We perform any necessary adjustments, repairs, or part replacements at no cost to you. 4) If we still can’t achieve the promised comfort, efficiency, or workmanship standards, we discuss refund or replacement options in line with the guarantee’s terms. Throughout the process, you will deal with one dedicated customer-care coordinator so communication stays simple and transparent.
Does the satisfaction guarantee affect the manufacturer’s warranty on my new air-conditioning unit?
Not at all. Manufacturer warranties and our satisfaction guarantee work side by side. The manufacturer covers defects in materials or factory workmanship for the length of their stated warranty (often 10 years on parts and, with registration, sometimes on compressors). Our satisfaction guarantee is an added layer that focuses on the installation quality and your overall experience. Claiming the guarantee will never void, shorten, or conflict with your factory warranty rights.
Will I be charged another trip or diagnostic fee if you must return under the guarantee?
No. All labor, travel, diagnostics, and standard parts needed to correct workmanship-related issues are 100 % covered. The only potential cost would be for new, unrelated issues that were not part of the original scope of work—but we always quote any such items in writing before proceeding, and you are under no obligation to approve them.
Is the satisfaction guarantee available only inside Ocoee city limits?
While our headquarters and fastest response times are centered in Ocoee, we honor the same satisfaction guarantee throughout West Orange County and nearby communities such as Winter Garden, Windermere, Gotha, and Pine Hills. If you’re unsure whether you’re in our primary service area, call us with your ZIP code, and we’ll confirm availability or recommend a trusted partner that offers a similar guarantee.