24/7 Emergency Repairs
24/7 Emergency Repairs | Heating and Air Conditioning | Ocoee
When your comfort system falters in the middle of a humid Florida night or a chilly winter morning, HEP answers the call—day or night—with swift, 24/7 emergency repairs. Our seasoned technicians arrive at your Ocoee home fully equipped to diagnose, repair, or replace critical components on the spot, restoring ideal temperatures before discomfort sets in. We understand every minute counts, so we keep trucks stocked, phones manned, and service standards sky-high to make sure you’re never left sweating or shivering for long.
From delicate thermostat calibrations to full compressor replacements, we treat every job with the urgency and transparency you deserve. HEP’s expertise in heating and air conditioning means you get precise workmanship backed by clear, upfront pricing and a satisfaction guarantee—no overtime surprises, no shortcuts. Trust the hometown team that shows up faster, works smarter, and brings comfort back to Ocoee households whenever disaster strikes.
FAQs
What types of situations count as an HVAC emergency and warrant calling your 24/7 service in Ocoee?
An HVAC emergency is any heating or cooling failure that threatens your safety, health, or property. Examples include complete loss of heat in cold weather, AC outages during extreme Florida heat or high humidity, refrigerant leaks, burning smells or smoke coming from the air handler, electrical sparking at the outdoor unit, water leaks that could damage ceilings or floors, and systems that repeatedly trip the breaker. If you feel uncomfortable, unsafe, or worried about damage, call us—our dispatchers are available around the clock.
How fast can you get a technician to my home or business in Ocoee?
Because our service trucks are stationed throughout west-central Orange County, our average response time inside Ocoee city limits is 60–90 minutes from the moment your call is confirmed. During severe weather spikes it can take a little longer, but we always triage emergencies that involve health risks (elderly occupants, infants, medical equipment) first. The dispatcher will give you an exact ETA, track the technician’s GPS location, and provide text or phone updates until we arrive.
Do you charge extra for late-night, weekend, or holiday HVAC repairs?
We never want cost to stop you from getting safe, reliable comfort. While there is a modest emergency diagnostic fee after 6 p.m., on weekends, and on major holidays, our labor and part pricing remains the same as it is during normal business hours. You’ll receive a written estimate before any work begins, and we honor flat-rate menu pricing—no hidden overtime multipliers. We also accept major credit cards, offer on-the-spot financing, and can split invoices into two payments for qualified homeowners in Ocoee.
Which heating and cooling brands or system types can you repair?
Our NATE-certified technicians are factory-trained on virtually every residential and light-commercial system used in Central Florida: split heat pumps, straight-cool ACs with electric heat strips, gas furnaces, ductless mini-splits, rooftop package units, smart thermostats, zoning controls, and indoor air-quality accessories. We stock common OEM and universal parts for Carrier, Trane, Lennox, Goodman/Amana, Rheem/Ruud, York, Daikin, Mitsubishi, and more, which allows us to complete 85 % of repairs during the first visit—even at 2 a.m.
What can I safely do while waiting for the emergency technician to arrive?
1) Turn the system off at the thermostat and at the breaker if you smell burning, see sparks, or notice water pooling. 2) Move valuables away from any active water drips. 3) For a frozen AC coil, leave the blower fan ON and the cooling OFF to speed thawing. 4) If you have elderly family members or pets, relocate them to a neighbor’s or cool room. 5) Gather any warranty documents or previous service records to help the technician diagnose faster. Do not attempt to open sealed electrical compartments or add refrigerant yourself—it’s dangerous and could void warranties.
How can I reduce the chance of needing another emergency HVAC repair in the future?
The best insurance against middle-of-the-night breakdowns is regular preventive maintenance. We recommend two tune-ups per year in Ocoee—one before cooling season and one before heating season. During a tune-up we clean coils, tighten electrical connections, test capacitors, clear the condensate line, calibrate the thermostat, and run a full performance check. Members of our Comfort Club receive these visits along with priority scheduling and a 15 % discount on any repairs. Replacing disposable filters every 30–60 days and keeping the outdoor condenser free of debris will also extend the life of your system.