Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Old Fort
When frigid mountain air creeps through Old Fort in the middle of the night, you need a team that shows up fast, tools in hand and solutions ready. HEP’s emergency response crew delivers just that—licensed technicians on call 24/7, stocked trucks rolling out the moment you tap your phone. We troubleshoot strange noises, sudden shutdowns, and creeping cold spots with state-of-the-art diagnostics, then restore warmth before pipes freeze or comfort fades. From historic cabins to modern builds, every system gets meticulous care and a satisfaction guarantee that keeps neighbors coming back year after year.
Choose HEP for heat repair that feels more like a rescue mission than a service call. Our transparent pricing, clear communication, and courteous professionals turn a stressful breakdown into a swift, confidence-boosting fix—so you can get back to cozy family dinners, restful sleep, and all the charm Old Fort has to offer, no matter how low the thermometer drops.
FAQs
What qualifies as a heating emergency and how fast can you get to my home in Old Fort?
Any situation in which your furnace, boiler, or heat pump completely stops producing heat, starts emitting unusual odors (burning, electrical, or gas), trips breakers repeatedly, or leaks water or refrigerant is considered an emergency—especially in freezing weather. Because we have a dedicated on-call crew stationed in McDowell County, our average response time inside Old Fort city limits is 60 minutes or less, 24 hours a day, 365 days a year.
Are your technicians certified to work on all brands and types of heating equipment?
Yes. Every emergency technician we dispatch is NATE-certified and factory-trained to diagnose and repair gas furnaces, oil furnaces, boilers, electric air handlers, dual-fuel systems, and ductless heat pumps from all major manufacturers—including Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi. We also stay current with EPA Section 608 guidelines for refrigerant handling and combustion-safety standards.
What should I do while waiting for the emergency technician to arrive?
1. Turn off the heating system at the thermostat and breaker to prevent further damage. 2. If you smell gas, evacuate everyone, shut off the main gas valve if possible, and call 911 before calling us. 3. Use space heaters safely—keep them three feet from combustibles and never leave them unattended. 4. Gather any warranty paperwork or previous repair invoices; they help us work faster. 5. Clear a path to the indoor unit and outdoor condenser (if you have a heat pump) so our techs can access them quickly.
Do you charge extra for nights, weekends, or holidays?
We believe in transparent, upfront pricing. Our diagnostic fee is the same no matter when you call, and you approve all repair costs before any work begins. The only time you’ll see a higher rate is if specialty parts require courier service from out of town, and we’ll quote that in writing first.
If a required part isn’t in stock, can you perform a temporary repair so we have heat?
In most cases, yes. We carry universal ignition modules, blower motors, limit switches, and refrigerant to get many systems running safely until the exact OEM part arrives. If a temporary fix isn’t possible, we’ll supply space heaters at no charge and prioritize your job as soon as the part is delivered—usually within 24–48 hours.
How can I reduce the risk of future heating emergencies in my Old Fort home?
• Schedule professional maintenance each fall to clean burners, check heat exchangers, test safety controls, and verify refrigerant levels. • Replace or wash air filters every 30–60 days so the system doesn’t overheat or short-cycle. • Keep supply and return vents unblocked to maintain proper airflow. • Install a CO detector near sleeping areas and test it monthly. • Consider enrolling in our ComfortGuard maintenance plan; it includes two precision tune-ups per year, priority emergency service, and a 15 % discount on any repairs.