Licensed Technicians
Licensed Technicians | Heat Repair | Heating and Air Conditioning | Old Fort
When winter winds whistle through Old Fort, HEP’s licensed technicians are on call to bring instant warmth back to your home. Our team arrives fully equipped to diagnose any furnace or heat pump issue, explain options in plain language, and deliver precise heat repair that restores comfort fast. From worn-out ignitors to inefficient airflow, we fix the problem at its source—never with temporary band-aids—so you can breathe easy and cozy up again.
As locals ourselves, we know time matters when the chill sets in. That’s why we offer same-day appointments, transparent pricing, and workmanship backed by rock-solid guarantees. Whether your system is gas, electric, or a hybrid, count on HEP’s veteran pros to keep it running efficiently through every Appalachian cold snap. For honest, dependable heat repair in Old Fort, one call to HEP is all it takes.
FAQs
What types of heating systems do your licensed technicians service in Old Fort?
Our state-licensed technicians are trained to repair and maintain all major residential and light-commercial heating systems found in Old Fort, including gas and electric furnaces, heat pumps, ductless mini-splits, boilers, and hybrid systems. We work on all leading brands—such as Trane, Carrier, Rheem, Goodman, and Lennox—and carry most common replacement parts on our trucks for faster repairs.
How quickly can I expect a technician to arrive for emergency heat repair in Old Fort?
For emergency no-heat situations, we provide 24/7 priority dispatch. Calls received before noon typically receive same-day service, and after-hours or weekend calls are usually addressed within 2–4 hours. Because our technicians live and stage vehicles in and around Old Fort, travel time is minimal and we can reach most addresses in McDowell County quickly—even during winter storms.
Are your heating repair services backed by any warranty or guarantee?
Yes. All parts installed by our technicians are covered by a manufacturer’s warranty ranging from 1 to 10 years, depending on the component. In addition, we provide a 1-year labor warranty on standard repairs and a 100% satisfaction guarantee—if the same issue reoccurs within the warranty period, we return at no charge to make it right.
How do I know if my furnace needs repair or replacement?
We assess four key factors: age, frequency of breakdowns, energy efficiency, and safety. If your furnace is over 15 years old, requires repairs more than once per season, has a low AFUE rating (<80%), or shows safety issues like cracked heat exchangers, replacement may be more cost-effective. Our technicians will present side-by-side repair vs. replace estimates so you can make an informed decision.
What should I do to troubleshoot my heating system before calling for service?
Before you call, try these steps: 1. Check the thermostat: Make sure it’s set to HEAT and the set-point is above room temperature. 2. Inspect the breaker: Ensure the furnace or heat pump breaker hasn’t tripped. 3. Replace or clean filters: A clogged filter can shut down a system. 4. Verify gas supply (for gas furnaces): The gas valve should be open. 5. Clear outdoor units (for heat pumps): Remove leaves or snow around the unit. If the system still doesn’t start—or if you smell gas, hear unusual noises, or see water pooling—turn it off and call us immediately.
Do you offer maintenance plans to prevent future heating issues?
Absolutely. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year (heating in fall, cooling in spring), priority scheduling, a 15% discount on repairs, and no overtime fees. Regular maintenance cuts energy costs by up to 20%, extends equipment life, and helps us catch small issues before they become expensive breakdowns during Old Fort’s coldest nights.