Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Old Fort
When winter sneaks up on Old Fort, you need more than a quick fix—you need rock-solid assurance that your comfort is protected. HEP’s satisfaction guarantee means our NATE-certified technicians won’t consider the job done until your home feels just right and you’re smiling about it. From diagnostic checks to precision part replacements, we bring the same Happy, Ethical, Professional attitude to every call, and we back it with straightforward pricing and a pledge to make things right if anything falls short of perfect.
Choose HEP for fast, reliable heat repair and discover how hassle-free service can be. We arrive on time, respect your space, and explain every option clearly, so you stay in control of your comfort and your budget. With 24/7 emergency availability and a track record Old Fort homeowners trust, you can curl up and relax—HEP has the heat, and your satisfaction, completely covered.
FAQs
What does your 100 % Satisfaction Guarantee include for heat repair in Old Fort?
If you are not completely satisfied with the workmanship, parts, or overall service you receive, we will return at no additional cost to make things right. If we cannot resolve the problem to your satisfaction, we will refund the labor portion of your invoice. The guarantee covers our diagnostic work, repairs, and any new parts we install for a period of one year.
How fast can a technician reach my home in Old Fort when my heater stops working?
Old Fort is within our primary service area, so during normal business hours we can usually arrive the same day—often within 2–4 hours of your call. For no-heat emergencies after hours, weekends, or holidays, our on-call team is available 24 / 7 and can typically be at your door within 60–90 minutes.
Do you charge extra for emergency or after-hours heat repair?
Yes, an emergency service fee applies when a technician is dispatched outside of standard Monday–Friday business hours. The fee covers overtime wages and extended parts procurement. We will always quote the additional cost upfront on the phone so you can decide whether to schedule an emergency visit or wait for the next available regular appointment.
Can you service any brand or model of furnace, boiler, or heat pump?
Absolutely. Our EPA-certified technicians receive ongoing factory training and carry diagnostic tools for all major HVAC brands, including Trane, Lennox, Goodman, Carrier, Rheem, York, and Mitsubishi. We also stock common universal replacement parts on our trucks so most repairs can be completed in a single visit, regardless of brand or model year.
What happens if the same heating issue comes back after you repair it?
If the identical malfunction reoccurs within one year of the original repair, we will return, re-diagnose, and fix the problem at no charge—parts and labor included. If a component we installed fails prematurely, it is covered under both the manufacturer’s warranty and our labor guarantee. Just call our office, mention your previous invoice number, and we’ll dispatch a technician promptly.
How can I prevent future breakdowns once my heater is repaired?
Regular maintenance is the key. We recommend scheduling a professional tune-up every fall to clean burners, inspect heat exchangers, lubricate moving parts, and verify safety controls. Changing your air filter every 30–60 days, keeping supply and return vents unobstructed, and maintaining a clean outdoor unit (for heat pumps) will also extend system life. Ask your technician about our Comfort Club, which bundles two precision tune-ups per year, priority scheduling, and 15 % off repairs—plus it satisfies the ongoing requirement of our Satisfaction Guarantee.