Up-front Pricing
Up-front Pricing | Heat Repair | Heating and Air Conditioning | Old Fort
When the mountain air in Old Fort turns crisp and your furnace decides to take the night off, HEP is ready to step in with up-front pricing and friendly expertise. Our heat repair specialists arrive on time, explain every option before work begins, and lock in the cost—so you’ll never be surprised by hidden fees.
From quick thermostat fixes to full blower motor replacements, we have the parts and know-how to restore warmth fast. Each technician is background-checked, factory-trained, and backed by a 100% satisfaction guarantee, giving you total peace of mind while we get your home cozy again. Call today and feel the HEP difference before the next cold snap rolls through Old Fort.
FAQs
What does up-front pricing mean for my heat repair in Old Fort?
Up-front pricing means you know the full, itemized cost of your repair before any work begins. After our technician diagnoses the issue, you’ll receive a written quote that lists parts, labor, taxes, and any applicable discounts. There are no hidden fees or surprise add-ons—what we quote is exactly what you pay, even if the job takes longer than expected.
How fast can you respond to a heating emergency in Old Fort?
We offer same-day emergency service throughout Old Fort and the surrounding communities. Calls received before 5 p.m. are typically dispatched within two hours, and after-hours calls are handled by our on-call technician. Our trucks are fully stocked, allowing most repairs to be completed on the first visit.
Are your HVAC technicians certified to work on all heating systems?
Yes. Every technician is EPA-certified and undergoes continuous factory training to stay current on gas furnaces, heat pumps, dual-fuel systems, and ductless mini-splits. We service all major brands, including Trane, Carrier, Lennox, Rheem, and Goodman, and adhere to North Carolina Mechanical Code requirements on every job.
What factors influence the cost of a heat repair service?
The final price depends on the type of system, the specific part that has failed, the complexity of access, and whether specialty components must be ordered. During diagnosis we explain each factor, show you the faulty part, and provide repair vs. replace options when applicable. Our up-front pricing structure keeps labor rates flat, so you’re only paying for the actual repair, not the clock.
Do you offer warranties or guarantees on parts and labor?
All replacement parts carry a manufacturer’s warranty that ranges from one to ten years, depending on the component. We back our labor with a 100-percent satisfaction guarantee for one year—if the same issue recurs due to workmanship, we fix it at no charge. Extended protection plans are also available for added peace of mind.
How can I schedule service and what payment options do you accept?
You can schedule online 24/7 or call our local Old Fort office during business hours. We accept all major credit cards, checks, cash, and offer third-party financing for larger repairs. Before we leave, you’ll receive a digital invoice and can pay on the spot or through our secure customer portal.