Craftsmanship Guarantee
Craftsmanship Guarantee | HVAC Unit Replacement | Heating and Air Conditioning | Old Fort
When the seasonal extremes in Old Fort put your comfort to the test, HEP’s Craftsmanship Guarantee has you covered. Our local, NATE-certified technicians bring decades of combined experience to every HVAC unit replacement, ensuring your new system is sized, installed, and calibrated with precision. From the moment we arrive in our fully stocked service vans, you’ll notice the difference—transparent quotes, respect for your home, and a meticulous attention to detail that backs our promise: if it’s not done right, we’ll make it right at no extra cost.
Choosing HEP means more than improved efficiency and lower energy bills; it’s the peace of mind that comes with a 10-year parts and labor warranty and 24/7 emergency support. We partner with leading brands to offer flexible financing, and we recycle your old equipment responsibly, keeping Old Fort’s mountain air as fresh as your new indoor climate. Discover why neighbors trust HEP for reliable comfort that lasts season after season.
FAQs
What does your Craftsmanship Guarantee cover for an HVAC unit replacement in Old Fort?
Our Craftsmanship Guarantee specifically covers every aspect of the labor we perform when replacing your heating and air-conditioning system. That means all ductwork connections, electrical hookups, refrigerant charging, condensate drainage, thermostat wiring, and system start-up procedures are warranted to be installed correctly and operate as intended. If any workmanship-related defect causes performance issues, abnormal noises, leaks, or premature component failure, we will correct the problem at no cost to you.
How long does the Craftsmanship Guarantee last?
For full HVAC system replacements, we back our workmanship for 10 years from the date of installation—far longer than the standard 1- to 2-year labor warranties offered by many contractors. During that decade, you have peace of mind that any installation-related issue will be resolved quickly and free of charge.
How is the Craftsmanship Guarantee different from the manufacturer’s parts warranty?
The manufacturer’s warranty (often 10–12 years on major components) covers defects in the equipment itself—compressors, heat exchangers, circuit boards, etc. Our Craftsmanship Guarantee, by contrast, covers the quality of the installation labor. If a part fails due to a factory defect, the manufacturer supplies the replacement part, while we provide the skilled labor to install that part correctly at no labor charge as long as the failure was not caused by misuse, neglected maintenance, or external damage.
What installation practices do you follow to ensure the HVAC system lives up to its rated efficiency in Old Fort’s climate?
We start by performing a Manual J load calculation to size the equipment for the specific heat and humidity levels typical of Old Fort. We then fabricate and seal ductwork to SMACNA standards, pressure-test the refrigerant lines for 600 psi, evacuate to 500 microns, and weigh in the factory-specified refrigerant charge. Finally, we balance airflow at each register and verify the system’s static pressure, temperature split, and SEER/EER performance before leaving your home.
What should I do if I notice an issue I believe is covered by the Craftsmanship Guarantee?
Simply call our 24/7 service line or submit a warranty request through our website. We will schedule a technician—typically within 24 hours—who will diagnose whether the problem is workmanship-related. If it is, the repair and any associated labor are completed at no cost to you. If the issue is found to be a parts defect, we will process the manufacturer’s warranty claim on your behalf and still provide labor free of charge during the Craftsmanship Guarantee period.
Are there any homeowner responsibilities to keep the Craftsmanship Guarantee valid?
Yes. The guarantee requires that you: 1) keep a clear service path to the equipment; 2) replace or clean filters at the intervals we recommend; 3) allow only our certified technicians (or those we pre-approve) to service the system during the guarantee period; and 4) schedule one professional maintenance visit per year. These simple steps prevent avoidable damage and ensure we can honor the full 10-year labor coverage.