NATE-certified Technicians
NATE-certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Old Fort
When your Old Fort home stops feeling like a refuge from Tennessee’s temperature swings, HEP’s NATE-certified technicians are ready to step in with precision, courtesy, and best-in-class tools. From the moment we arrive, you’ll notice the difference: clear explanations, transparent pricing, and meticulous care for your property. We remove aging systems, size and install new equipment to factory specs, and leave your space cleaner than we found it—backed by iron-clad warranties and our famous “Happy HEP” promise.
Choose us for HVAC unit replacement and you’ll gain more than a shiny new system; you’ll gain lower utility bills, quieter operation, and 24/7 peace of mind. Whether you live in a historic cabin or a modern build, we tailor each install to your home’s unique layout, ensuring balanced airflow in every room. Let’s make your comfort effortless again—schedule today and feel the difference tomorrow.
FAQs
What does it mean that your HVAC technicians are NATE-certified, and why is that important for an HVAC unit replacement?
NATE (North American Technician Excellence) certification is the most widely recognized credential in the HVAC industry. To earn it, technicians must pass rigorous, proctored exams covering installation, service, and core HVAC knowledge. When you hire a NATE-certified team for a unit replacement in Old Fort, you know every step—from load calculation to refrigerant charging—is being performed to exacting standards. This leads to fewer installation errors, higher system efficiency, longer equipment life, and full compliance with North Carolina mechanical codes.
How do I know when it’s time to replace my heating or cooling system instead of repairing it?
We recommend considering replacement when: 1) Your system is 12–15 years old; 2) Major components such as the compressor or heat exchanger fail; 3) You experience frequent breakdowns or rising repair bills that exceed 30% of the cost of a new unit; 4) Energy bills keep climbing despite maintenance; or 5) The system uses R-22 refrigerant, which is no longer produced. During a free in-home consultation, our NATE-certified technician will assess the unit’s condition, examine utility costs, perform a Manual J load calculation, and provide a side-by-side cost-benefit analysis of repair versus replacement.
What types of HVAC systems do you install in Old Fort, and how do I choose the best one for my home?
We offer high-efficiency gas furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged rooftop units. Selection depends on factors such as square footage, insulation quality, duct condition, fuel availability, and your comfort priorities (e.g., zoning, humidity control). Our replacement process starts with a detailed load calculation, airflow analysis, and a discussion of your budget and comfort goals. We then present at least three system options (good, better, best) with expected energy savings, upfront cost, and payback period so you can make an informed choice.
How long does a typical HVAC unit replacement take, and will I be without heating or cooling during the process?
Most residential replacements can be completed in one day. We schedule arrival between 8–9 a.m., remove the old equipment, set and level the new unit, adapt ductwork, run new refrigerant lines, install a code-compliant condensate drain, and perform a full startup checklist. Indoor comfort loss is usually limited to 4–6 hours. For extensive duct modifications or add-ons (e.g., zoning, IAQ products), the project may run into a second day, but we’ll give you a precise timeline in advance and bring portable heaters or AC units if extreme weather is expected.
Are there rebates, tax credits, or financing options available for a new HVAC installation in Old Fort?
Yes. Duke Energy Progress often offers rebates for ENERGY STAR® heat pumps and high-efficiency air conditioners. Federal tax credits of up to 30% (capped at $2,000) are available for qualifying heat pumps under the Inflation Reduction Act. North Carolina may also offer additional incentives through local utility co-ops. We partner with multiple lenders to provide 0% APR or low-interest financing for up to 120 months, subject to credit approval. Our office staff will file the rebate paperwork for you and supply all documentation needed for tax filings.
What kind of warranty and post-installation support do you provide after replacing my HVAC unit?
All systems come with a 10-year parts warranty and up to a 10-year compressor or heat exchanger warranty when registered within 60 days. We add a 1-year labor warranty at no extra charge, and extended labor coverage up to 10 years is available. Before we leave, our NATE-certified lead installer will walk you through thermostat programming, filter changes, and maintenance tips. You’ll receive a detailed installation report, equipment manuals, and our 24/7 emergency phone number. We also offer an optional Precision Tune-Up Plan that includes two maintenance visits per year, priority service, and a 15% repair discount.