Emergency Service
Emergency Service | Heating and Air Conditioning | Old Fort
When your comfort vanishes in the middle of a sweltering night or a frosty mountain morning, HEP’s emergency team races across Old Fort with fully stocked trucks and certified technicians who know the town’s quirky weather patterns as well as they know every make and model of system. We pick up the phone 24/7, diagnose problems on the spot, and restore safe, efficient heating and air conditioning before you even have time to search for extra blankets or box fans.
Neighbors trust us because we’re local, transparent, and obsessed with craftsmanship. From burst heat pumps and furnace failures to AC refrigerant leaks, we deliver upfront pricing, honest advice, and workmanship backed by sturdy warranties. Call, click, or wave us down—HEP is always on the road, keeping Old Fort homes comfortable no matter what the forecast throws your way.
FAQs
What situations are considered an HVAC emergency, and how fast can you reach my property in Old Fort?
Anything that threatens your family’s safety, comfort, or the integrity of your equipment is an emergency: complete loss of heat or cooling, gas odors, sparking or smoking units, refrigerant leaks, frozen coils, or loud grinding noises. Our dispatch center is staffed 24/7, and because our technicians live and work in the Old Fort area, average response time is 60 minutes or less—day, night, weekend, or holiday.
Are your technicians qualified to service every brand and type of heating and air conditioning system?
Yes. All of our emergency-response technicians are EPA-licensed, NATE-certified professionals who receive ongoing factory training. We carry diagnostic software, universal replacement parts, and specialty tools for gas furnaces, heat pumps, mini-splits, boilers, and central air conditioners from major brands such as Trane, Carrier, Lennox, Goodman, Rheem, and more.
What should I do while waiting for the emergency technician to arrive?
First, turn the system off at the thermostat or breaker to prevent further damage. For gas smells, evacuate the building and call 911 or your gas utility. If water is leaking from the unit, place towels or a shallow pan to contain it and shut off the water supply if accessible. Keep pets and children away from the equipment, and have any maintenance records handy to speed up diagnostics when our technician arrives.
Do you charge extra for late-night, weekend, or holiday emergency service?
We do add a modest emergency dispatch fee to cover overtime labor and parts sourcing outside normal hours, but there are no hidden surcharges. The technician will present a written, flat-rate price before any work begins, so you can approve or decline with full cost transparency.
Can you complete most repairs on the spot, or will I need a follow-up visit?
Roughly 85% of emergency calls are fully resolved on the first visit. Our service vans double as rolling warehouses loaded with common blower motors, ignitors, capacitors, contactors, pressure switches, and universal control boards. If a specialty part or full system replacement is needed, we’ll perform a temporary fix to restore safe operation and schedule priority installation—often within 24–48 hours.
How can I avoid future heating or cooling emergencies in my Old Fort home or business?
Preventive maintenance is the best insurance. Schedule a professional tune-up every spring for cooling and every fall for heating. Change air filters every 1–3 months, keep outdoor condenser coils clear of debris, and never ignore unusual noises or higher-than-normal utility bills. Our Comfort Club maintenance plan includes bi-annual inspections, priority scheduling, discounts on repairs, and extended part warranties, dramatically reducing the likelihood of sudden breakdowns.