Transparent Pricing
Transparent Pricing | Heating and Air Conditioning | Old Fort
Keeping homes in Old Fort comfortable year-round shouldn’t come with guesswork or surprise costs. At HEP, we put transparent pricing front and center, so you’ll know the exact investment for any heating and air conditioning repair, replacement, or maintenance before the first tool comes out of the van. From no-obligation estimates to clearly itemized invoices, every step is designed to give you total confidence in both the number on the bill and the work behind it.
Our certified technicians live and work in McDowell County, so they understand how mountain winters bite and summer humidity lingers. Whether you’re upgrading to an energy-efficient heat pump, fine-tuning an aging furnace, or hunting down the source of an odd rattle in your AC, we arrive on time, explain your options in plain English, and back our workmanship with solid guarantees. Honest service, upfront prices, and neighbors-helping-neighbors care—that’s the HEP way in Old Fort.
FAQs
How does your transparent pricing model work for heating and air conditioning services in Old Fort?
Our transparent pricing model means every job is priced up-front, before any work begins. After inspecting your system, our technician presents a written, line-item estimate that breaks down labor, parts, taxes, and any optional upgrades. You approve the price first—no hourly surprises, no hidden fees. If the scope changes, we stop and re-quote so you’re always in control of the final cost.
What factors affect the quoted price for a repair or installation?
Prices are based on four main factors: 1) the type and efficiency rating of the equipment, 2) the complexity of the installation or repair (e.g., accessibility, electrical or duct modifications), 3) required parts and materials, and 4) any manufacturer or utility rebates available in Old Fort. We use a standardized price book that reflects current market costs, ensuring every customer receives the same fair rate for identical work.
Are there any additional charges after the initial quote?
No. Once you approve the estimate, that amount is locked in. The only exception is if we discover an unrelated problem that wasn’t visible during the initial assessment—for example, hidden duct damage. In that case we’ll pause, document the issue, and give you a separate price option. You can accept, decline, or schedule it for another time—there’s never an obligation or surprise charge on your final invoice.
Do you offer financing or payment plans for larger HVAC projects?
Yes. For system replacements or major repairs, we partner with trusted lenders to provide flexible financing, often with 0% interest for up to 18 months (subject to credit approval). We also accept all major credit cards and offer split-payment options so you can spread the cost over key project milestones. All financing terms are disclosed in writing alongside your estimate.
How do your maintenance plans fit into transparent pricing?
Our ComfortCare maintenance plan is a flat annual fee that covers two seasonal tune-ups, priority scheduling, and 15% off any needed repairs. The price is posted online and on the agreement—no auto-renewal surprises. Members also receive fixed, discounted rates for after-hours emergency calls, so you know the exact cost before you dial.
What will an emergency after-hours service call cost me in Old Fort?
For emergencies outside our standard 8 am–6 pm hours, we charge a published $159 diagnostic fee, which includes travel and the first 30 minutes on site. If repairs are needed, we quote the repair from our price book before proceeding, less the diagnostic fee if you approve the work. ComfortCare members pay just $99 for the same visit. There are no holiday or “overtime” multipliers—what you see is what you pay.