Round-the-clock Heat
Round-the-clock Heat | Heat Repair | Heating and Air Conditioning | Oliver Springs
When your furnace falters in the middle of a frosty Oliver Springs night, HEP’s round-the-clock heating and air conditioning pros spring into action. Our certified technicians arrive quickly with fully stocked trucks, diagnose the problem on the spot, and restore safe, even warmth without overtime surprises. From burner clean-ups to thermostat replacements, we bring the experience—and the courtesy—your home deserves.
Because emergencies don’t wait for business hours, dependable heat repair should be just as prompt. One call or click connects you to live, local support, real-time technician tracking, and clear, upfront pricing. We protect your floors with shoe covers, explain every option in plain language, and back our workmanship with iron-clad guarantees, so you can relax while we do the heavy lifting.
Thousands of Oliver Springs neighbors already trust HEP to keep their furnaces humming through the coldest snaps, and we’d be honored to earn your confidence too. Day or night, winter or fall, choose the hometown team that never clocks out—and feel the comfort return the moment we walk through your door.
FAQs
What types of heating systems do you repair in Oliver Springs?
Our certified technicians service and repair all major residential and light-commercial heating systems found in Oliver Springs, including gas and electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, boilers, and packaged HVAC units. We work on equipment from every leading manufacturer—Trane, Carrier, Lennox, Rheem, Goodman, York, and more—so you can rely on us for virtually any heat repair need.
How fast can you arrive for an emergency heat repair call?
Because we maintain on-call teams 24 hours a day, 7 days a week, 365 days a year, our average response time inside the Oliver Springs city limits is typically 60–90 minutes. For customers in surrounding Anderson, Roane, and Knox County communities, arrival time is usually within two hours. We dispatch the closest available technician through GPS routing to minimize wait time, even on holidays and in the middle of the night.
Does after-hours or weekend service cost extra?
Unlike many HVAC companies, we do not charge an inflated “overtime” labor rate for nights, weekends, or holidays. The only additional fee you might see is a modest emergency dispatch charge that covers the cost of keeping our service lines and warehouse staffed around the clock. All pricing is quoted up front before any work begins, so you never face a surprise bill.
What should I check before calling for 24/7 heat repair?
Before you request an emergency visit, we recommend a quick self-check: • Make sure the thermostat is set to HEAT and the temperature is above the current room reading. • Verify that the furnace switch or breaker hasn’t been turned off or tripped. • Inspect the air filter; a severely clogged filter can shut down some systems. • Check outdoor heat pump units for ice buildup or debris blockage. If these simple steps don’t restore heat—or you smell gas, hear loud banging, or see sparks—shut the system off and call us immediately.
Do your repairs come with a warranty?
Yes. All replacement parts come with the manufacturer’s warranty (typically 1–10 years depending on the component), and we back our labor with a full one-year workmanship guarantee. If a part we installed fails within the warranty period, we’ll return and fix it at no additional cost to you.
How can I avoid future heating breakdowns?
Preventive maintenance is the key. We recommend a comprehensive tune-up every fall that includes cleaning burners or heat-pump coils, inspecting safety controls, tightening electrical connections, calibrating the thermostat, and replacing filters. Members of our Comfort Club receive two precision tune-ups per year (heating and cooling), priority scheduling, and discounts on repairs—helping extend equipment life, lower utility bills, and minimize emergency breakdowns.