Workmanship Guarantee
Workmanship Guarantee | Heat Repair | Heating and Air Conditioning | Oneida
When your furnace quits on a frosty Oneida night, you want more than a quick fix—you want the confidence that it’s repaired right the first time. HEP’s Workmanship Guarantee backs every heat repair with the promise that our certified technicians will treat your home as if it were their own, from shoe covers at the door to a detailed system check before we leave. If any part of our workmanship falls short within a year, we’ll return and make it right at no additional cost, because your comfort and peace of mind aren’t negotiable.
Paired with transparent pricing, 24/7 emergency response, and more than three decades of local experience, our guarantee turns a stressful breakdown into an easy decision. Whether you’re facing uneven heat, strange noises, or an outright system failure, call the hometown team that stands firmly behind every wrench turn—HEP Heating & Air Conditioning, proudly keeping Oneida warm all season long.
FAQs
What does your workmanship guarantee cover for heating repairs in Oneida?
Our workmanship guarantee promises that every heat repair we perform in Oneida will be installed and adjusted according to the highest industry standards. If any issue arises because of the way we installed, wired, calibrated, or tested your furnace, boiler, heat pump, or air-handler, we will return promptly and correct the problem at no additional cost. The guarantee specifically covers labor-related defects and craftsmanship errors—not damage caused by misuse, neglect, acts of nature, or normal wear of components.
How long is the workmanship guarantee valid on heat repairs?
For residential customers in Oneida, our workmanship guarantee on heating repairs is valid for a full two years from the completion date noted on your invoice. Commercial projects receive a one-year workmanship guarantee. If we must revisit a repair under this guarantee, the clock resets and you will have the balance of the original term or 90 days—whichever is longer—on the corrected work.
Does the workmanship guarantee transfer if I sell my home?
Yes. If you sell your property within the guarantee period, the workmanship guarantee automatically transfers to the new homeowner at no charge. The new owner simply needs to present the original invoice or service record. This transferability helps preserve your home’s value and gives the buyer peace of mind that any labor-related issues with the recent heat repair will still be covered.
What should I do if a problem crops up after you repaired my heating system?
Call our Oneida office at the number on your invoice or submit a service request through our website. We prioritize guarantee calls, so you will receive the first available appointment—usually within 24 hours. Please have your invoice number ready and describe the symptoms you are experiencing. A technician will return, diagnose whether the issue is workmanship-related, and make any covered corrections at no charge. If the problem is unrelated—for example, a new part failure—we will explain your options before proceeding.
Are replacement parts included under the workmanship guarantee?
The guarantee covers labor and craftsmanship only. However, most parts we install are backed by a separate manufacturer’s warranty that ranges from one to ten years depending on the component. If a part fails within the manufacturer’s warranty period, we will handle the claim paperwork at no cost, and your only expense is the labor to replace it—unless the failure was directly caused by our workmanship, in which case both parts and labor are free.
How does your workmanship guarantee differ from a manufacturer’s warranty?
A manufacturer’s warranty protects you against defects in the equipment or replacement parts themselves, such as a cracked heat exchanger or faulty blower motor. Our workmanship guarantee, by contrast, protects you against errors in how that equipment was installed, adjusted, or integrated into your home’s ductwork and controls. Having both means you are covered from two angles: the integrity of the parts and the quality of the labor that put them in place.