Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Ooltewah
When Ooltewah turns up the heat, HEP’s certified technicians turn up the comfort. Our locally trusted team brings decades of experience, rigorous training, and a neighbor-first attitude to every service call, from precise diagnostics to energy-efficient replacements. We arrive on time, treat your home with respect, and back our craftsmanship with clear, honest pricing, so you can relax and breathe easy.
Whether you’re sweating through a midsummer afternoon or planning ahead for next season, we make air conditioning simple. Expect quick scheduling, 24/7 emergency support, and courteous pros who explain your options without jargon. With HEP, you get reliable cooling, lower utility bills, and the peace of mind that comes from having Ooltewah’s most dedicated comfort specialists on speed dial.
FAQs
What types of air-conditioning systems do your certified technicians service in Ooltewah?
Our NATE- and EPA-certified technicians work on every major residential and light-commercial cooling system found in Ooltewah, including traditional split central ACs, high-efficiency heat pumps, ductless mini-splits, variable-speed inverter units, rooftop package units, and indoor air-quality add-ons such as dehumidifiers. No matter the brand—Trane, Carrier, Lennox, Goodman, Rheem, or others—we have factory-authorized training and carry OEM parts to ensure repairs and installations meet manufacturer specifications and protect your warranty.
How often should I schedule AC maintenance, and what does it include?
Because Ooltewah’s humid summers force air conditioners to run long cycles, we recommend professional maintenance once a year, ideally in early spring. Our 21-point tune-up includes refrigerant pressure checks, coil cleaning, electrical safety inspections, thermostat calibration, condensate-drain clearing, ductwork static-pressure testing, filter replacement, and verification of airflow and temperature differential. Regular service keeps your unit operating up to 25 % more efficiently, extends equipment life, and preserves manufacturer warranty coverage.
How can I tell if my air conditioner needs repair or full replacement?
Rule of thumb: if your system is older than 12–15 years, uses the phased-out R-22 refrigerant, or the repair cost exceeds about 40 % of the price of a new, high-efficiency unit, replacement often makes more financial sense. Specific warning signs include frequent breaker trips, uneven cooling between rooms, loud compressor noises, or energy bills rising faster than TVA rate increases. Our technicians provide a load calculation (Manual J) and a detailed cost-of-ownership comparison so you can make an informed decision.
Are your technicians really certified, and why does that matter for my AC service?
Yes. Every lead technician holds current NATE (North American Technician Excellence) certification, EPA Section 608 refrigerant handling credentials, and attends a minimum of 40 hours of factory training each year. Certification ensures they understand the latest HVAC codes, refrigerant regulations, and diagnostic procedures, which translates into safer repairs, maximized efficiency, and protected equipment warranties for Ooltewah homeowners.
Do you offer emergency AC repair in Ooltewah and what is your response time?
Absolutely. We provide 24/7 emergency service, including nights, weekends, and holidays—a lifesaver during Ooltewah’s July and August heat waves. Calls received before 10 p.m. typically see a technician onsite within 2 hours; overnight requests are dispatched first thing at 7 a.m. Our trucks are GPS-routed and stocked with common motors, capacitors, contactors, and R-410A refrigerant so most breakdowns are fixed on the first visit.
What steps can I take to improve energy efficiency and lower cooling costs?
1) Change or clean filters monthly during peak season. 2) Keep blinds closed on south- and west-facing windows. 3) Seal duct leaks with mastic—our blower-door test can locate them. 4) Set thermostats to 78 °F when home and 85 °F away; consider a smart thermostat eligible for EPB Energy Star rebates. 5) Schedule our annual tune-up to maintain optimal refrigerant charge. 6) Upgrade to a 16+ SEER2 variable-speed unit; many Ooltewah residents recoup the investment in 3–5 years through energy savings and TVA incentives.