Flat-rate Pricing
Flat-rate Pricing | Heat Repair | Heating and Air Conditioning | Ooltewah
When your furnace falters on a frosty Ooltewah night, you don’t want to waste precious time guessing what the bill will look like. HEP’s flat-rate pricing takes the mystery—and the anxiety—out of heat repair. Our friendly, NATE-certified technicians arrive on schedule, diagnose the problem fast, and quote an upfront price that never changes, no matter how long the job takes. No overtime fees, no hidden add-ons—just honest service backed by a 100% satisfaction guarantee.
From pilot-light issues to full system breakdowns, we’ve seen it all in Ooltewah’s mix of historic homes and modern builds. We stock our vans like rolling warehouses, so most repairs are wrapped up in a single visit, restoring your comfort before the coffee gets cold. Add in our 24/7 availability and transparent maintenance plans, and it’s easy to see why neighbors keep HEP on speed dial whenever the chill sets in.
FAQs
What does “flat-rate pricing” mean for your heating and air conditioning repairs in Ooltewah?
Flat-rate pricing means you’ll know the total cost of your heat repair before any work begins. Instead of charging by the hour, we quote a single, up-front price that already includes parts, labor, and standard service fees. This eliminates surprise add-ons and allows you to make an informed decision without worrying about the technician’s clock.
How is the flat-rate price for my heat repair calculated?
We use an industry-standard pricing guide that factors in the complexity of the repair, the cost of manufacturer-approved replacement parts, EPA-compliant refrigerants (if needed), and the average labor required. Because these numbers are pre-set, every customer in Ooltewah pays the same fair price for the same repair, regardless of the time of day or how long the job actually takes.
Does the quoted flat-rate price ever change after the technician starts?
Only in extremely rare circumstances. Before work begins, our technician diagnoses the issue and presents a written quote. If we discover an unrelated problem that was impossible to detect during the initial inspection, we’ll stop, show you exactly what we found, and provide a new quote for the additional work. You can accept or decline without any pressure—your original quote is still honored for the agreed repair.
What types of heating systems do you repair under your flat-rate model?
Our flat-rate pricing covers gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and dual-fuel hybrid systems. We service all major brands—including Trane, Carrier, Lennox, Rheem, and Goodman—using factory-authorized parts whenever possible. If your unit is still under manufacturer warranty, we’ll handle the paperwork so you receive full parts coverage.
Do you offer emergency or after-hours heat repair, and is it still flat-rate?
Yes. Ooltewah winters can be unpredictable, so we provide 24/7 emergency service. Whether it’s 3 p.m. or 3 a.m., you’ll receive the same flat-rate pricing structure. The only additional charge may be a clearly disclosed after-hours dispatch fee, but the repair cost itself remains fixed so you’re not penalized for an untimely breakdown.
How quickly can you schedule my flat-rate heat repair, and what areas do you serve?
Most repairs can be scheduled the same day or next business day. Our service area includes all of Ooltewah plus surrounding communities such as Collegedale, Apison, and East Brainerd. Appointments are booked in two-hour arrival windows, and our technician will call or text when en route so you aren’t left waiting all day.