24/7 Emergency Support
24/7 Emergency Support | Heating and Air Conditioning | Petros
When your comfort is on the line, HEP is ready to roll—day or night, weekend or holiday. Our local team in Petros answers the phone 24/7 and heads out with fully stocked trucks, advanced diagnostics, and the know-how to tame anything from furnace flameouts to A/C meltdowns. We don’t just restore the temperature; we restore peace of mind with clear pricing, respectful service, and a satisfaction guarantee that sticks.
Homeowners across Morgan County trust HEP because we treat emergency calls like personal missions. One call is all it takes to bring certified pros who live and breathe heating and air conditioning right to your doorstep, often in a matter of minutes. Breathe easier, sleep better, and get back to life—HEP has Petros covered around the clock.
FAQs
What situations count as an HVAC emergency and when should I call your 24/7 line?
Call us any time you lose heating or cooling that threatens comfort, health, or property. Emergencies include total system failure during extreme temperatures, refrigerant or gas leaks, electrical burning smells, smoke coming from the unit, frozen coils or burst water lines from indoor units, and thermostats that will not turn the system off. If you feel unsafe or risk damage to your home, treat it as an emergency and phone us immediately—day or night.
How fast can a technician get to my home or business in Petros?
Because we station fully stocked service vehicles in and around Petros 24/7, our average response time inside city limits is 60–90 minutes. During severe weather or exceptionally high-volume periods, we’ll give you a realistic ETA when you call and keep you updated by text or phone until your technician arrives.
Is there an extra fee for after-hours, weekend, or holiday service calls?
Yes, emergency service outside standard business hours carries a modest dispatch fee to cover overtime labor and immediate parts access. We tell you the exact amount on the phone before scheduling, so there are no surprises. All diagnostic charges are flat-rate, and any repair costs will be quoted and approved by you before work begins.
What should I do while waiting for the emergency HVAC technician?
1) Turn the system off at the thermostat or breaker if it is smoking, sparking, or making loud grinding noises. 2) Check and replace overly dirty filters to improve airflow. 3) Make sure supply and return vents are open and unobstructed. 4) If safe, clear ice or debris from the outdoor condenser. 5) Have your model and serial numbers ready and ensure someone 18 or older is on-site to authorize repairs. Never attempt to open sealed components or handle refrigerant yourself.
Are your emergency repairs guaranteed?
Absolutely. All parts installed during an emergency visit carry the same manufacturer warranty as daytime repairs—typically 1 year for parts unless stated otherwise. Our labor is warrantied for 30 days on diagnostics and 1 year on installed components. If the same issue reappears within that window, we return at no charge.
Can you service all HVAC brands and system types during an emergency?
Yes. Our EPA-certified, factory-trained technicians work on gas furnaces, heat pumps, electric air handlers, mini-splits, commercial rooftop units, geothermal systems, and high-efficiency variable-speed equipment from every major manufacturer. Each truck carries universal replacement parts, and our warehouse partner in Petros lets us pull less common components around the clock so we can complete most repairs on the first visit.