Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Philadelphia
When the Philly summer air feels more like a sauna and your HEP system sputters out, our rapid-response team is on call 24/7 to restore blissful cool. One quick call dispatches seasoned technicians with fully stocked vans, digital diagnostics, and decades of know-how—everything required to revive your air conditioning before the humidity wins. We service all brands, waive surprises with upfront pricing, and treat every home as if it were our own, from Center City lofts to rowhouses in Roxborough.
Because breakdowns don’t wait for business hours, we don’t either. Whether it’s a midnight compressor failure or a thermostat that won’t cooperate during the Sunday game, HEP arrives fast, fixes it right, and backs the work with a satisfaction guarantee. Stay comfortable, stay safe, and let Philadelphia’s trusted emergency repair specialists keep your air conditioning humming all season long.
FAQs
What situations count as an air-conditioning emergency and how fast can you reach my Philadelphia home or business?
An emergency is any AC failure that threatens health, safety, or property—examples include complete loss of cooling during a heatwave, electrical burning smells, refrigerant leaks, frozen coils that could burst, or system short-cycling that may start a fire. Because extreme summer humidity and heat indexes in Philadelphia can climb well above 90 °F, we treat these calls as top priority. Our dedicated dispatch line operates 24/7 and we keep fully stocked service vans in every section of the city and surrounding suburbs. In most neighborhoods we can arrive within 60–90 minutes, and we’ll give you a live ETA and text updates while the technician is en route.
Are your emergency technicians qualified to work on my specific air-conditioning system?
Yes. All of our service experts are EPA-certified, licensed HVAC mechanics who undergo factory training for every major brand used in the Philadelphia region—Carrier, Trane, Lennox, Rheem, Goodman, Mitsubishi mini-splits, York, and more. They’re also versed in older hydronic chillers, rooftop package units, high-velocity systems common in Center City row homes, and modern smart thermostats. Each truck carries OEM parts, universal repair components, and specialized diagnostic tools so most emergencies are solved in a single visit.
What can I safely do while waiting for the technician to arrive?
1. Turn the thermostat to OFF to prevent additional damage. 2. If you smell burning or see sparks, shut the power at the AC disconnect or main breaker and vacate the immediate area. 3. Mop up any water around an indoor air handler to protect flooring and ceilings. 4. Open windows at night or use portable fans for temporary comfort, but avoid operating window units on the same circuit if you suspect an electrical issue. 5. Have your system’s model/serial number and any warranty paperwork ready to speed up the repair process.
Do you really provide 24/7 emergency service, and will I pay more for nights, weekends, or holidays?
Absolutely. Heat waves and cold snaps don’t follow a 9-to-5 schedule, so our call center and on-call technicians are staffed every hour of every day—including Thanksgiving and the Fourth of July. We never subcontract emergency calls. While there is a modest after-hours diagnostic fee, we waive overtime labor premiums if you authorize the repair at the time of service. All pricing is quoted upfront in writing before work begins, and we honor coupon specials even on weekend calls.
Can my emergency repair be covered under warranty or financed?
If your system is still under manufacturer’s parts warranty (typically 5–10 years) we’ll process the claim for you and pass along any covered components at no charge. Our workmanship is backed by a one-year labor guarantee. For out-of-warranty situations, we offer 0% interest financing for up to 18 months on repairs over $500, subject to credit approval. We also partner with local utilities such as PECO to help eligible customers apply for low-income emergency repair grants.
What steps can I take to avoid future AC emergencies in Philadelphia’s climate?
1. Schedule professional maintenance each spring to clean coils, check refrigerant levels, test capacitors, and calibrate the thermostat. 2. Replace or rinse filters every 30–60 days—more often if you have pets or allergy sufferers. 3. Keep outdoor condensers free of leaves, trash, and snow drifts; maintain at least 24" of clearance for proper airflow. 4. Install a surge protector or whole-home suppressor to guard sensitive control boards against frequent summer thunderstorms. 5. Consider enrolling in our Comfort Club, which provides two tune-ups per year, priority emergency service, and a 15% repair discount. By investing in routine upkeep, most customers reduce emergency breakdowns by more than 80% and lower energy bills in the process.