Emergency Availability
Emergency Availability | Heat Repair | Heating and Air Conditioning | Philadelphia
When a Philly cold front hits at 2 a.m., you don’t have time to wait until morning—and neither do we. HEP’s emergency team is on call around the clock, arriving fast with fully stocked trucks to deliver precise, code-compliant heat repair that restores warmth to rowhomes, brownstones, and high-rise condos alike. From sputtering boilers in Fishtown to silent furnaces in South Philly, our certified technicians diagnose the issue on the spot and explain every option before the work begins, so you’re never left guessing about timelines or costs.
Customers choose HEP because we treat urgent comfort like the emergency it is: parts in hand, transparent flat-rate pricing, and workmanship backed by a satisfaction guarantee long after the snow melts. Whether your system is gas, electric, or an older oil setup, we revive heat quickly and safely—then stick around to fine-tune efficiency so your energy bills don’t spike when summer humidity calls for the same level of HVAC expertise. For Philadelphians who refuse to shiver through the night, one call to HEP means warmth is already on the way.
FAQs
What situations are considered a true heating emergency in Philadelphia?
A heating emergency is any sudden loss of heat that jeopardizes safety, health, or property—especially when outdoor temperatures fall below 40 °F. Examples include a furnace that will not start, strong gas odors, sparking electrical components, carbon-monoxide alarms going off, frozen or burst HVAC water lines, and elderly or medically vulnerable occupants in a home without heat. Because Philadelphia winters can dip into the teens, these issues require immediate professional attention.
How fast can your technicians reach my home for an emergency heat repair in the Philadelphia area?
We maintain fully staffed on-call crews positioned throughout Philadelphia and the surrounding counties. Typical arrival time is 60–90 minutes from your call, often faster inside city limits. During severe weather events we triage calls by urgency—gas leaks, total system failures, and homes with very young or elderly residents receive first priority. You’ll receive a live ETA by text or phone and updates if traffic or weather causes any delay.
Do you really operate 24/7, including weekends and holidays?
Yes. Our dispatch center never closes. Whether your furnace quits at 3 a.m. on a January night, Thanksgiving morning, or during a Sunday Eagles game, a certified technician is always on call. Because we stock common replacement parts on our service vans and have round-the-clock warehouse access, most emergency repairs can be completed in a single visit no matter the day or time.
Which heating systems and brands can you repair during an emergency visit?
Our NATE-certified technicians are trained to diagnose and repair all major residential and light-commercial heating technologies, including gas and oil furnaces, heat pumps, boilers, ductless mini-splits, and rooftop units. We carry OEM and high-quality universal parts for brands such as Carrier, Trane, Lennox, Rheem, Goodman, York, Bryant, Mitsubishi, and more. Even if your unit is older or a less-common brand, we can usually source parts through our 24-hour supplier network or implement a safe temporary fix until parts arrive.
What can I do while waiting for the emergency technician to arrive?
1. Turn off the system at the thermostat and breaker switch if you smell gas, hear electrical arcing, or see smoke. 2. Open a few faucets to a slow drip to reduce the risk of frozen pipes. 3. Use safe supplemental heat such as UL-listed space heaters and keep them at least 3 ft from combustibles; never use ovens, grills, or kerosene heaters indoors. 4. Close curtains and doors to retain warmth and gather family members in one room if the house is rapidly cooling. 5. Have any warranty paperwork, recent service records, and error codes ready for the technician—this speeds diagnosis.
Will there be extra charges for after-hours emergency service, and will I know the cost upfront?
Emergency visits outside standard business hours include a modest after-hours diagnostic fee, which covers expedited dispatch, overtime labor, and extended parts sourcing. Once the technician pinpoints the problem, you’ll receive a written or digital estimate that lists parts, labor, and any optional upgrades. We get your signed approval before work begins—no surprises. Financing options and major credit cards are accepted, and warranties apply to all parts and labor regardless of the time of service.