Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Philadelphia
When the icy wind whips off the Delaware, Philadelphians turn to HEP’s satisfaction-guaranteed heating and air conditioning team for fast, dependable heat repair. Our certified technicians arrive on time, respect your home like it’s their own, and pinpoint problems with industry-leading diagnostic tools—often fixing your furnace in a single visit. From historic rowhouses in Old City to sleek condos in Fishtown, we restore warm, even comfort without hidden fees or upsell pressure.
What makes HEP different is our promise: if you’re not thrilled with the workmanship, you don’t pay until we make it right. We back every repair with transparent pricing, 24/7 emergency response, and a true commitment to neighborly service. Call today and feel the HEP-powered warmth sweep through your home before winter’s chill can settle in.
FAQs
What does your Satisfaction Guarantee cover for heating repair services?
Our Satisfaction Guarantee means that we won’t consider the job finished until your heating system is running safely, efficiently, and to your complete approval. If you experience the same issue within 30 days of our repair, we will return at no extra cost and make it right. In addition, if you’re not satisfied with our workmanship or the professionalism of our technicians, we’ll either redo the service or refund the labor portion of your invoice—whichever you prefer.
How quickly can you respond to a no-heat emergency in Philadelphia?
We provide 24/7 emergency dispatch throughout Philadelphia and the surrounding suburbs. Calls received before noon typically qualify for same-day service, and most no-heat emergencies are handled within 2–4 hours of your call. Our fully stocked service vehicles allow us to complete 85% of repairs on the first visit, so your home is warm again as soon as possible.
Are your technicians licensed and experienced with all major heating systems?
Yes. Every technician is EPA-certified, Pennsylvania-licensed, and factory-trained to service gas furnaces, oil furnaces, boilers, heat pumps, and ductless mini-splits from leading brands such as Carrier, Trane, Lennox, Goodman, Rheem, and more. Ongoing training sessions keep our team current with the latest HVAC technologies, local code requirements, and manufacturer updates.
Will I receive a written estimate before any repair work begins?
Absolutely. After diagnosing the problem, your technician will explain the findings in plain language and present a clear, line-itemed estimate that details parts, labor, and any optional upgrades. We never perform work without your approval and there are no hidden fees—what you see on the estimate is exactly what you’ll pay.
Do you offer any warranties on parts and labor after the repair is completed?
Yes. All replacement parts carry the manufacturer’s warranty—typically one year or longer—while our labor is backed by a 90-day workmanship warranty. If a part we installed fails within its warranty period, we will replace it at no additional labor cost. Extended protection plans are also available for added peace of mind.
How can I maintain my heating system to avoid future breakdowns?
The best defense against unexpected repairs is regular maintenance. We recommend scheduling a professional tune-up each fall, which includes cleaning burners, inspecting heat exchangers for cracks, checking electrical connections, lubricating moving parts, and calibrating the thermostat. Between visits, replace or clean your air filter every 1–3 months, keep supply and return vents unobstructed, and listen for unusual noises that could signal developing issues. Enrolling in our Comfort Club maintenance plan provides priority scheduling, discounts on repairs, and documented service history that can boost equipment lifespan and efficiency.