Emergency Availability
Emergency Availability | Heat Repair | Heating and Air Conditioning | Pigeon Forge
When a frigid Smoky Mountain breeze sweeps through Pigeon Forge and your furnace suddenly falters, HEP is already gearing up to help. Our certified technicians are on call around the clock, stocked with the parts and expertise to restore warmth to your home in a single visit. We diagnose every make and model, offer upfront pricing, and back our work with a satisfaction guarantee—so all you feel is relief, never uncertainty.
From odd clangs and weak airflow to complete system shutdowns, we treat every service call like the emergency it is. One quick call to HEP delivers courteous professionals, transparent communication, and dependable solutions that stand up to the next cold snap. Don’t let the chill linger—choose HEP for fast, trusted heat repair and get back to cozy comfort today.
FAQs
What situations count as a heating emergency that should prompt an immediate service call?
Any time your furnace, heat pump, or packaged HVAC unit stops producing heat during cold weather—especially if indoor temperatures are dropping below 60 °F—counts as an emergency. Other urgent issues include the smell of natural-gas or oil, sparking or smoking equipment, water leaking onto electrical parts, or an elderly, very young, or medically fragile person in the home who is at risk from the cold.
How quickly can you reach my home in Pigeon Forge for emergency heat repair?
Our on-call technicians are stationed throughout Sevier County. In most cases we arrive anywhere in Pigeon Forge within 60–90 minutes of your call, day or night. During severe weather spikes, response times may extend slightly, but we dispatch on a first-come, first-served basis and keep you updated by text or phone.
Are your HVAC technicians available 24/7, even on weekends and holidays?
Yes. We maintain a true 24/7/365 emergency schedule. A live local dispatcher answers the phone after hours, and at least one certified technician is always on standby, including Thanksgiving, Christmas, and major events such as Winterfest in Pigeon Forge.
What types and brands of heating equipment do you service during emergencies?
Our team is factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, and ductless mini-splits from all major manufacturers—Trane, Carrier, Lennox, Goodman, Rheem, Daikin, Mitsubishi, and more. We carry a large parts inventory on our service trucks to handle common failures on the first visit.
How much does an emergency service call cost, and are there after-hours fees?
We charge a flat diagnostic fee that covers travel, full system inspection, and a written estimate—day or night. After-hours or holiday surcharges apply only to the diagnostic fee, not to parts or labor. You will approve all repair costs before work begins, and we offer financing for larger repairs or replacements.
Is there anything I should do before the technician arrives?
Yes. First, turn off the heating unit at the thermostat and the breaker if you smell gas, see sparks, or hear loud grinding noises. Check that air filters are clean and that vents are open; sometimes a clogged filter can trip a safety switch. Make note of any error codes flashing on the unit’s control board and clear a path to the equipment so the technician can work quickly and safely.