Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Pigeon Forge
When the Smoky Mountain chill creeps into your Pigeon Forge home, you need more than a quick fix—you need confidence. HEP’s licensed technicians arrive in fully stocked trucks, ready to diagnose and deliver dependable heat repair on the first visit. From strange noises and uneven warmth to complete system failures, our team pinpoints the problem fast, explains your options in plain language, and restores cozy comfort while respecting your time and budget.
We back every service with HEP’s 100% Satisfaction Guarantee: if you’re not thrilled with the results, we make it right at no extra cost. Transparent pricing, round-the-clock emergency support, and a deep commitment to treating customers like neighbors are why families across Pigeon Forge trust us year after year. Experience worry-free heating service—and keep the mountain cold where it belongs, outside your front door.
FAQs
What does your 100 % Satisfaction Guarantee include for heat repair services?
Our Satisfaction Guarantee means you will receive a fully functioning heating system, courteous service, and transparent pricing—every time. If workmanship or installed parts fail within the warranty period, we return at no additional cost to make it right. If we cannot resolve the issue to your satisfaction, we will refund the portion of the invoice related to that repair. The guarantee covers labor, replacement parts, and any follow-up diagnostics directly related to the original repair.
How fast can you get to my home in Pigeon Forge if my heat goes out?
We provide 24/7 emergency dispatch for Sevier County, including Pigeon Forge, Gatlinburg, and Sevierville. During normal business hours we can typically arrive the same day, often within 2–4 hours of your call. After-hours or weekend emergencies are usually addressed within 4 hours. Our on-call technician’s van is fully stocked with common furnace and heat-pump parts to complete most repairs on the first visit.
Are your technicians qualified to work on all furnace, heat pump, and HVAC brands?
Yes. Every technician is NATE-certified, EPA-licensed, and factory-trained on major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, and Mitsubishi mini-splits. We continually attend manufacturer courses to stay current on new technology—variable-speed blowers, inverter heat pumps, smart thermostats, and high-efficiency gas furnaces—so we can correctly diagnose and repair any make or model.
When should I call a professional instead of trying to fix my heater myself?
Call us if you notice: (1) no heat or lukewarm air after thermostat commands; (2) repeated short cycling or the system will not turn on; (3) unusual smells—burning, electrical, or gas odors; (4) loud grinding, banging, or squealing noises; (5) sudden spikes in utility bills; or (6) the pilot light or ignition sequence keeps failing. Modern HVAC equipment contains sensitive electronics and high-voltage components—DIY fixes can void warranties, create safety hazards, or mask underlying problems. A professional diagnosis saves time, money, and reduces risk.
Do you provide upfront pricing and free estimates for heat repair?
Absolutely. After diagnosing the problem, we present a flat-rate quote before any work begins. You approve the cost, we put it in writing, and that is the price you pay—no hidden trip fees, overtime surcharges, or surprise add-ons. If multiple repair options exist, we explain each one so you can choose what fits your budget. Estimates for new or replacement equipment are free of charge and include an energy-savings calculation for Pigeon Forge’s climate.
How can I keep my heating system running efficiently after a repair?
1) Replace or clean air filters every 30–90 days, especially during high-use winter months. 2) Keep supply and return vents open and unobstructed by furniture or rugs. 3) Schedule a professional tune-up each fall to inspect safety controls, burner performance, refrigerant levels (for heat pumps), and thermostat calibration. 4) Enroll in our Comfort Club to receive priority service, discounted repairs, and annual maintenance reminders. 5) Install a programmable or Wi-Fi thermostat to avoid temperature swings and reduce energy costs. Following these steps helps prevent future breakdowns, maintains manufacturer warranties, and extends equipment life.