Emergency Support
Emergency Support | HVAC Unit Replacement | Heating and Air Conditioning | Pigeon Forge
When a Tennessee heatwave or a Smoky Mountain cold snap knocks out your comfort, HEP’s emergency team races across Pigeon Forge to restore the perfect indoor climate—often the very same day. We carry top-rated systems on our trucks, and our licensed technicians diagnose, remove, and install with precision so you’re never stuck waiting for parts or paperwork. Transparent pricing, 24/7 live dispatch, and a satisfaction guarantee mean you can breathe easy even when your old unit is beyond repair.
Choosing HEP for HVAC unit replacement isn’t just about swapping equipment; it’s about upgrading your entire home experience. From whisper-quiet, energy-saving models to flexible financing and utility-rebate guidance, we tailor every option to your budget and lifestyle. Call now and feel the difference of hometown service backed by decades of expertise—all delivered at emergency speed.
FAQs
How fast can you arrive for an HVAC emergency in Pigeon Forge?
Our technicians are on-call 24/7, 365 days a year. Because we keep fully stocked service vehicles in Sevier County, we can usually be at any home or rental cabin in the Pigeon Forge area within 60–90 minutes of your call—often sooner during normal traffic conditions. If severe weather or road closures delay us, we keep you updated by text or phone every 15 minutes until we arrive.
What warning signs mean I should replace the unit instead of repairing it again?
Frequent breakdowns (two or more major repairs in the last 12 months), refrigerant leaks in R-22 systems, rising utility bills despite maintenance, uneven temperatures, or equipment that is 12–15+ years old are strong indications it’s time for a full replacement. During our diagnostic visit we perform a cost-benefit analysis: if repairs exceed 30–40 % of the cost of a new system—or if safety issues like cracked heat exchangers are present—replacement is usually the most economical and reliable choice.
What does an emergency HVAC replacement cost and do you offer financing?
In the Pigeon Forge market, a complete emergency replacement ranges from $5,500 for a basic 14.3 SEER2 heat pump up to $12,000+ for a high-efficiency dual-fuel or variable-speed system. Prices include removal of the old unit, new pad or hanging kit, refrigerant line flush, electrical upgrades, labor, permits, and start-up. We partner with multiple lenders to provide 0 % APR financing for 6–18 months or low fixed-rate plans up to 120 months so you can restore comfort right away without straining your budget.
Which brands and efficiency levels do you install, and how will they affect my utility bills?
We are certified dealers for Trane, Rheem, Goodman, and Carrier, giving you access to equipment from 14.3 SEER2/80 % AFUE basic models to 20+ SEER2 inverter systems and 98 % AFUE modulating furnaces. Upgrading from a 10-year-old 10 SEER unit to an 18 SEER2 unit can cut cooling costs by as much as 40 %, while a 96 % AFUE furnace can reduce winter heating costs by 15–25 % compared with an 80 % model. Our comfort consultant will run an ACCA Manual J load calculation to size the equipment precisely for your home or cabin.
Do I need permits or inspections for an HVAC replacement in Pigeon Forge?
Yes. Sevier County and the City of Pigeon Forge require mechanical permits and electrical inspections for any unit replacement that involves new wiring, line sets, or structural changes. As a licensed and insured Tennessee mechanical contractor, we pull all necessary permits, schedule inspections, and provide you with the documentation for your records or rental management company. This ensures the work meets local and International Residential Code standards and keeps your property insurance valid.
What warranties and post-installation support do you provide?
All new systems come with a 10-year manufacturer parts warranty (registration handled by us) and a 1-year labor warranty, which can be extended to 10 years with our optional ProtectionPlus plan. We also include your first year of preventive maintenance at no charge, featuring spring and fall tune-ups, priority scheduling, and 15 % discounts on any future repairs. Our goal is to prevent another emergency and keep your comfort system running efficiently for years to come.