HVAC Pros
HVAC Pros | Heating and Air Conditioning | Pigeon Forge
Nestled between cool mountain mornings and lively summer afternoons, Pigeon Forge living demands year-round comfort you can count on. HEP’s seasoned HVAC Pros rise to that challenge with reliable heating and air conditioning expertise that keeps cabins, condos, and family homes perfectly balanced no matter what the forecast brings. From precision installations to energy-saving tune-ups, our technicians arrive on time, treat your space with care, and back every job with straightforward, hometown integrity.
Whether you’re welcoming a cabin full of guests or settling in for a quiet winter night, you deserve climate control that simply works. That’s why we offer 24/7 emergency response, upfront pricing, and industry-leading warranties—so you can spend less time worrying about comfort and more time enjoying the Smokies. When comfort counts, count on HEP’s HVAC Pros to deliver peace of mind with every service call.
FAQs
What HVAC services do you offer in Pigeon Forge?
We provide complete residential and light-commercial heating, ventilation, and air-conditioning services. That includes new system installation, replacement of outdated equipment, precision repairs on all major brands, seasonal tune-ups, indoor-air-quality upgrades (humidifiers, dehumidifiers, air cleaners, UV lights), ductwork fabrication and sealing, and smart-thermostat integration. Whether you need a quick refrigerant recharge or a full heat-pump change-out, our licensed technicians can handle the job from start to finish.
How quickly can you respond to an emergency heating or cooling problem?
Because extreme temperatures are common in Pigeon Forge’s humid summers and chilly mountain winters, we maintain a 24/7 on-call team. In most cases we can arrive at your door within two hours of your call, even on weekends and holidays. Our service trucks are fully stocked, so the majority of breakdowns—blown capacitors, failed ignitors, frozen coils, thermostat issues—are fixed on the first visit.
Do you offer free estimates or second opinions on system replacements?
Yes. If you’re considering replacing a furnace, air conditioner, or heat pump, we’ll send a comfort specialist to perform a load calculation, evaluate your ductwork, and discuss efficiency goals at no charge. Already have a quote from another contractor? We’re happy to provide a written second opinion so you can compare equipment options, labor warranties, and total cost before making a decision.
Are your technicians certified and insured?
Absolutely. Every field technician is EPA-certified for safe refrigerant handling and undergoes continuous factory training on brands like Trane, Carrier, Rheem, and Daikin. Our company holds a Tennessee mechanical contractor’s license, carries full liability and workers’ compensation insurance, and is bonded for your protection. You can trust that all work will be code-compliant and backed by written guarantees.
What maintenance plans do you offer and why are they important?
Our Comfort Club includes two precision tune-ups per year—one before the cooling season and one before heating season. Each visit covers coil cleaning, electrical tightening, safety checks, refrigerant and gas-pressure verification, filter replacement, and thermostat calibration. Members receive priority scheduling, a 15% repair discount, and no overtime fees. Routine maintenance can cut energy use by up to 20%, extend equipment life, and keep your manufacturer warranty valid.
How can I improve my home’s energy efficiency and lower utility bills?
Start with a properly sized high-efficiency heat pump or AC unit (SEER2 15.2 or higher) paired with a variable-speed blower. Seal and insulate ductwork, especially in attics or crawlspaces common in Pigeon Forge homes. Upgrade to a programmable or Wi-Fi thermostat to avoid conditioning an empty house. Replace 1-inch filters every 30–60 days to maintain airflow. Finally, ask about adding a whole-house dehumidifier; controlling humidity lets you raise the thermostat a few degrees without sacrificing comfort, cutting cooling costs significantly.