Certified Heating Specialists
Certified Heating Specialists | Heat Repair | Heating and Air Conditioning | Pikeville
When Pikeville nights turn frosty, you shouldn’t have to bundle up indoors. HEP’s certified heating specialists are on call with fast, dependable heat repair that brings the warmth back to your home without the stress of surprise breakdowns. Our technicians arrive in fully stocked trucks, diagnose problems quickly, and explain every option up-front—so you stay in control of your comfort and your budget. From faulty igniters and worn blower motors to thermostat glitches, we’ve seen (and fixed) it all, restoring cozy temperatures and peace of mind across Pikeville for decades.
Because your heater rarely waits for “business hours” to fail, we answer the phone 24/7 and back every repair with written guarantees. You’ll feel the difference in your living room and in your energy bill thanks to our focus on efficiency and long-term reliability. Call or click today to schedule service, and let HEP’s hometown pros keep the chill outside where it belongs.
FAQs
What types of heating systems do your certified specialists repair in Pikeville?
Our team services virtually every residential and light-commercial heating system found in Pikeville, including natural-gas and propane furnaces, electric furnaces, heat pumps (air-source and geothermal), boilers, ductless mini-splits, and hybrid dual-fuel units. Because each of our technicians is NATE- and EPA-certified, we have the training, diagnostic tools, and factory-authorized replacement parts needed to work on all major brands such as Trane, Carrier, Lennox, Goodman, Rheem, and York.
How fast can you respond to a no-heat emergency in Pikeville and the surrounding communities?
During the heating season we provide 24/7 emergency service. For customers within Pikeville city limits, our on-call technician can usually be at your door within 60–90 minutes—often sooner if the weather is severe. For outlying areas such as Coal Run, Elkhorn City, and Belfry, arrival time is typically 90 minutes or less. Our fully stocked service vans allow us to complete most repairs on the first visit, minimizing your downtime and discomfort.
Are your technicians certified, insured, and background-checked?
Yes. Every technician who enters your home holds current NATE (North American Technician Excellence) certification, is EPA Section 608 licensed for safe refrigerant handling, and completes annual manufacturer training. We carry full liability and workers’ comp insurance, and all employees undergo background checks and drug screening. You can feel confident that a knowledgeable, trustworthy professional is working on your heating equipment.
What warning signs indicate I should schedule a heat repair service call?
Contact us if you notice any of the following: uneven room temperatures, the system cycling on/off rapidly, unusual noises (grinding, banging, squealing), persistent burning or musty odors, a sudden spike in utility bills, weak airflow from registers, a yellow or flickering burner flame, or the system failing to start at all. Addressing these symptoms early prevents larger component failures, improves safety, and keeps operating costs in check.
Do you offer written estimates, warranties, or satisfaction guarantees on repairs?
Absolutely. After diagnosing the problem we provide a transparent, itemized estimate before any work begins. All repairs come with a 1-year parts warranty backed by the equipment manufacturer and a 90-day labor warranty from us. If the same issue recurs within that period, we return at no charge. In addition, we offer a 100% satisfaction guarantee—if you’re not happy with the repair, we’ll make it right or refund the labor portion of your invoice.
How can I keep my heating system running efficiently after the repair is completed?
1) Replace or clean air filters every 1–3 months. 2) Keep supply and return vents unobstructed. 3) Schedule our annual precision tune-up each fall, which includes cleaning burners/heat exchangers, checking safety controls, calibrating the thermostat, and measuring combustion efficiency. 4) Seal air leaks around windows, doors, and ductwork. 5) Consider enrolling in our Comfort Club maintenance plan, which offers two seasonal inspections, priority scheduling, and a 10% discount on any future repairs or upgrades.