Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Pikeville
When Pikeville nights turn frosty, you deserve warmth you can rely on. HEP’s certified technicians bring decades of experience, same-day response, and a rock-solid 100% Satisfaction Guarantee to every heat repair call. From pinpoint diagnostics to factory-grade parts, we restore comfort quickly while treating your home with the care and respect it deserves—no muddy footprints, no surprise fees, just dependable service backed by locals who care.
If our fix doesn’t keep you cozy, we’ll return and make it right at no extra cost—that’s the HEP promise. Join the many Pikeville homeowners who trust our family-owned team for transparent pricing, courteous technicians, and repairs that last. One call is all it takes to experience worry-free heat repair and reclaim that toasty, just-right feeling all season long.
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair services in Pikeville?
Our Satisfaction Guarantee means you will not pay until the problem is fixed and you are happy with the result. It covers the diagnostic visit, the repair workmanship, and any parts we install. If the same issue re-occurs within 12 months, we return at no charge to correct it. If we are unable to resolve the problem after reasonable attempts, we will refund the portion of your payment related to that repair.
How quickly can you dispatch a technician to my home in Pikeville for emergency heating repair?
For emergency calls received before 8 p.m., we aim to have a certified technician at your door within 2–4 hours, weather and traffic permitting. After-hours or overnight calls are handled by an on-call crew and are typically reached within 4–6 hours. We will give you a real-time ETA by text or phone and keep you updated if there is any delay.
Are your technicians certified to work on all major heating systems?
Yes. Every technician holds EPA Section 608 certification and receives ongoing factory training for the major furnace, heat pump, and ductless mini-split brands found in Pike County. We can legally handle refrigerants, natural gas, propane, and electric systems, and we carry full liability and workers’ compensation insurance for further peace of mind.
Will I receive a written estimate before any heat repair work begins?
Absolutely. After diagnosing the problem, our technician will explain the findings and present a line-item written estimate that shows parts, labor, and any optional upgrades. You decide whether to proceed—there are no surprise charges, overtime fees, or upsells without your approval. Once you sign off, the quoted price is locked in for 30 days.
Do you offer any warranties on replacement parts and labor?
Most manufacturer replacement parts come with a 1- to 5-year parts warranty, depending on the brand. Our company adds an additional 1-year labor warranty on top of the manufacturer coverage. This means if a warrantied part fails within that period, we supply the new part and perform the labor at no cost to you.
How can regular maintenance help me avoid future heating breakdowns?
Annual maintenance cleans the burners, checks gas pressures, tests safety controls, lubricates motors, and verifies refrigerant levels, reducing wear and catching small issues before they turn into costly outages. Well-maintained systems in Pikeville typically last 3–5 years longer and operate up to 15 % more efficiently, lowering both repair costs and energy bills. We offer discounted maintenance plans that include priority scheduling and special repair pricing.