Up-front Pricing
Up-front Pricing | Heat Repair | Heating and Air Conditioning | Pikeville
When Pikeville’s chill sets in, you don’t have time for surprises—especially on your bill. HEP’s up-front pricing heating and air conditioning team arrives ready to diagnose and solve your heat repair needs quickly, quoting the full cost before the work starts. From sputtering furnaces to unresponsive heat pumps, our certified technicians carry the right tools, parts, and know-how to restore warmth on the first visit, so you can get back to comfort without hidden fees or second guesses.
We live and work in Pikeville too, which means we’re on call 24/7 and can be at your door fast. Backed by industry-leading warranties and friendly service, HEP turns a stressful breakdown into a hassle-free experience—transparent pricing, honest recommendations, and lasting results that keep your home cozy all season long.
FAQs
What does “up-front pricing” mean for my heat repair in Pikeville?
Up-front pricing means you will know the complete cost of your heating repair before any work begins. After diagnosing the problem, our technician presents a flat-rate quote that includes parts, labor, taxes, and standard fees. You approve the amount in writing—no hidden charges, overtime add-ons, or surprise line items when the job is finished.
What types of heating systems do you repair?
We service and repair all major residential and light-commercial heating systems used in Pikeville, including gas furnaces, electric furnaces, heat pumps, packaged rooftop units, ductless mini-splits, and hybrid dual-fuel systems. Whether the issue is a faulty igniter, blower motor failure, thermostat malfunction, or low refrigerant in a heat pump, our team can diagnose and fix it.
How quickly can you arrive for a heating emergency in Pikeville?
For no-heat emergencies, we offer same-day service seven days a week, with after-hours dispatch until 10 p.m. Most calls placed before 2 p.m. are answered within a 2-to-4-hour window. Our technicians live and work in the Pike County area, so travel time is minimal—no waiting for someone to come from another city.
Are your technicians licensed and insured?
Yes. Every technician holds a Kentucky HVAC Journeyman or Master license and completes annual manufacturer training on leading brands such as Trane, Goodman, and Carrier. We carry full liability and workers’ compensation insurance, and all employees pass background and drug screenings for your peace of mind.
Is my repair covered by a warranty or satisfaction guarantee?
All repairs come with a 1-year parts and labor warranty. If the same component fails within that period, we replace it at no cost. In addition, we offer a 100 % Satisfaction Guarantee: if you are unhappy with our workmanship within the first 30 days, we will return to make it right or refund the repair portion of your invoice.
How do I schedule service and what payment options do you accept?
You can book an appointment by calling our Pikeville office, using the 24/7 live chat on our website, or submitting the online request form. We accept cash, checks, all major credit cards, and contactless mobile payments. Financing options are available on repairs over $500 through our lending partners, subject to credit approval.