Emergency Service
Emergency Service | Heating and Air Conditioning | Pikeville
When the temperature in Pikeville goes from sweltering to bone-chilling in the span of a day, HEP’s emergency team is ready around the clock. One call brings a licensed technician to your door with fully stocked trucks, transparent pricing, and the know-how to get your system humming again. From burst furnace igniters at 2 a.m. to AC compressors that quit during a weekend cookout, we diagnose fast, repair on the spot, and back our work with industry-leading warranties.
We’ve spent decades mastering heating and air conditioning so you don’t have to think about it—just tap our 24/7 hotline and we’ll restore perfect indoor comfort. Local folks trust HEP because we’re neighbors first: respectful of your home, upfront about costs, and committed to getting Pikeville families cozy or cool in a single visit. Breathe easy; help is already on the way.
FAQs
What situations are considered an HVAC emergency in Pikeville?
Any time your heating or cooling system stops working during severe temperatures, you smell gas or burning odors, hear loud grinding noises, experience rapid cycling that could damage equipment, or notice water leaking around the unit, it’s considered an emergency. In Pikeville’s humid summers and chilly winters, loss of temperature control can quickly become a health and safety risk, so call us immediately if you’re unsure.
How fast can your emergency team reach my home or business in Pikeville?
Because our technicians are strategically stationed throughout Pike County, we typically arrive anywhere in Pikeville within 60–90 minutes of your call—often sooner during normal traffic conditions. We dispatch the closest certified technician as soon as we verify your location and basic system details.
Are your HVAC technicians available 24/7, including weekends and holidays?
Yes. We operate a true 24/7/365 emergency service line. Whether it’s 3 a.m. on a Sunday or Thanksgiving Day, a live dispatcher will answer, triage your problem, and send a fully equipped technician who can diagnose and repair most issues on the first visit.
Which heating and cooling brands or system types can you repair in an emergency?
Our EPA-certified technicians service all major HVAC brands—Trane, Carrier, Lennox, York, Goodman, Rheem, Amana, Mitsubishi, and more. We handle gas and electric furnaces, heat pumps, central AC units, mini-splits, packaged rooftop systems, and even geothermal and boiler setups common in older Pikeville homes.
What should I do while waiting for the emergency technician to arrive?
1. Turn off the thermostat to prevent further damage. 2. If you smell gas, shut off the gas supply, ventilate the area, and evacuate. 3. For water leaks, place towels or buckets to catch drips and switch off the unit’s breaker. 4. Keep pets and children away from the equipment. 5. Gather any warranty paperwork or recent maintenance records—the tech may ask for them. Staying calm and prepared helps our technician restore comfort faster.
How much does emergency HVAC service cost, and do you offer financing?
We charge a flat emergency diagnostic fee that covers travel and a full system evaluation. After diagnosis, the technician will quote any repair parts and labor upfront, so you’ll know the exact cost before work begins—no hidden fees. We accept major credit cards, offer short-term financing, and honor manufacturer warranties to minimize out-of-pocket expenses.