Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Pikeville
When Pikeville’s weather swings from crisp mountain mornings to humid summer afternoons, you need a partner who stands firmly behind every thermostat tweak and filter change. HEP’s 100% satisfaction guarantee means you’ll never be left guessing whether your comfort investment was worth it—because if you’re not thrilled, we’ll make it right. From the moment our courteous technicians arrive, shoe covers on and toolkits in hand, you can expect transparent pricing, respectful service, and workmanship that keeps your heating and air conditioning system humming along efficiently.
If something isn’t perfect after we leave, just give us a call within the guarantee window and we’ll return promptly, free of charge, until you’re completely happy. No fine print, no finger-pointing—just old-fashioned Pikeville neighborliness paired with industry-leading expertise. Discover why homeowners across the Plateau trust HEP to protect their comfort, their budget, and their peace of mind all year long.
FAQs
What does your 100 % Satisfaction Guarantee cover?
Our guarantee promises that you’ll be completely satisfied with the workmanship, performance, and overall experience of any heating or air-conditioning installation, repair, or maintenance service we perform in Pikeville. If we fall short, we’ll return to address the problem at no additional cost, or we’ll refund the service portion of your invoice—whichever you prefer.
How long is the guarantee valid after an installation or repair?
For new system installations, the satisfaction guarantee is valid for one full year from the date the equipment is put into service. For repairs or maintenance visits, the guarantee applies for 30 days on labor and for the full manufacturer warranty period on any parts we supply.
What should I do if I’m not satisfied with the service I received?
Just call our Pikeville office within the guarantee period, explain the issue, and schedule a follow-up visit. We’ll prioritize your call, send a technician back out—usually within 24 hours—and keep working until the issue is resolved or arrange for a refund if we cannot meet your expectations.
Are there any exclusions or conditions to the guarantee?
The guarantee does not cover problems caused by abuse, neglect, unauthorized repairs, or acts of nature (such as flooding or lightning strikes). The equipment must also be operated according to the manufacturer’s guidelines and our maintenance recommendations. Otherwise, every service we perform is fully covered.
Does the guarantee include parts and labor for warranty repairs?
Yes. If a part we installed fails within the manufacturer’s warranty period, we’ll replace the part at no charge and provide the labor free as well. You pay nothing—no trip fees, diagnostic charges, or disposal fees—as long as the failure falls under normal usage conditions.
Is your satisfaction guarantee available to both residential and commercial customers in Pikeville?
Absolutely. Whether you’re a homeowner needing a furnace tune-up or a business owner scheduling a rooftop unit replacement, our 100 % Satisfaction Guarantee applies equally to all residential and commercial clients throughout the Pikeville area and surrounding communities.