Comfort Club Memberships
Comfort Club Memberships | Heating and Air Conditioning | Pioneer
Imagine having a team of hometown pros who remember your system’s tune-ups, changeouts, and quirks better than you do—that’s the peace of mind HEP’s Comfort Club brings to Pioneer residents. With priority scheduling, no-surprise pricing, and twice-a-year precision tune-ups, you’ll glide through every season knowing your heating and air conditioning equipment is operating at peak efficiency. Members also score exclusive discounts on repairs, parts, and new installs, so even unexpected hiccups feel a lot less stressful.
Beyond savings, Comfort Club status means you’re partnering with technicians who treat your home like their own. We keep detailed service histories, share energy-saving tips tailored to your lifestyle, and stand by our work with rock-solid guarantees. Join today and see why neighbors across Pioneer trust HEP to keep the comfort high and the utility bills low—all while extending the life of your heating and air conditioning system.
FAQs
What is a Comfort Club membership and how does it work?
The Comfort Club is a preventive-maintenance plan for your home’s heating and air-conditioning equipment. After you enroll, we schedule two precision tune-ups each year—one before cooling season and one before heating season. These visits include a 25-point inspection, cleaning, safety testing, and minor adjustments. The goal is to keep your system running efficiently, catch small problems before they become expensive repairs, and extend the overall life of the equipment.
What specific services are included in the bi-annual maintenance visits?
During each visit our certified technicians will: • Inspect, clean, and replace standard air filters • Check refrigerant levels and pressures • Tighten electrical connections and test amps/volts • Clean condenser and evaporator coils • Lubricate moving parts • Test thermostat calibration • Inspect heat exchanger and burners for cracks or rust • Clear condensate drains and pan • Measure temperature differentials and airflow • Perform carbon-monoxide safety test • Provide a written report with any findings or recommendations.
How much does the membership cost and are there different levels?
Most homeowners select the Classic Plan at $19.95 per month, which covers one HVAC system. Additional systems can be added for $12 per month each. We also offer a Premium Plan at $29.95 per month that includes no-dispatch-fee service calls and 20 % off labor on all repairs. Prices are flat, with no hidden fees or long-term contracts, and you can switch plans at any time.
Will joining the Comfort Club keep my manufacturer warranty valid?
Yes. Nearly all manufacturers require documented professional maintenance to honor parts warranties. Because each visit includes a dated service report detailing the work performed, your Comfort Club records satisfy those warranty requirements. If a covered part fails, we’ll provide the paperwork the manufacturer needs for quick processing.
What priority or discounts do members receive on repairs and replacements?
Comfort Club members jump to the front of the line with same-day priority scheduling, even during peak season. Members also receive a 15 % discount on repair parts and labor (20 % with the Premium Plan) and a $250 replacement credit toward a complete system installation. Diagnostic fees are reduced from $99 to $59—or waived entirely on the Premium Plan.
How do I enroll or cancel my Comfort Club membership in Pioneer?
Enrollment is simple: call our office, schedule online, or ask your technician during any service visit. We’ll gather your system information, choose your plan level, and set up secure monthly billing. There are no initiation fees. If you ever need to cancel, just contact us by phone or email; the membership stops at the end of the current billing cycle with no penalty or forfeited benefits from visits already performed.