Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Powell
When frigid Tennessee nights sneak up on Powell, a broken furnace can bring life to a standstill. HEP’s emergency service heating and air conditioning team is on call 24/7, arriving fast with fully stocked trucks, seasoned technicians, and the know-how to tackle any make or model. From strange noises and uneven warmth to complete system failures, our experts diagnose on the spot and deliver reliable heat repair that restores comfort before the chill can settle into your home.
Transparent pricing, courteous service, and a “Happy HEP Is Here” attitude mean you can relax while we handle the hard work. We treat every customer like a neighbor—because in Powell, you are one. Call or click any time, day or night, and discover how effortless professional heat repair can be when caring local pros have your back.
FAQs
What situations count as a heating emergency in Powell, and how fast can you get here?
Any time your furnace, boiler, or heat pump stops producing heat in freezing weather, is leaking gas or water, trips breakers repeatedly, or emits burning or electrical smells, it’s considered an emergency. Because we keep a dedicated on-call crew in Powell 24/7, our average arrival time is 60 minutes or less—day, night, weekends, and holidays.
Are your technicians qualified to work on every brand and type of heating equipment?
Yes. All of our technicians hold state HVAC licenses, EPA refrigerant certifications, and receive ongoing factory training. Whether you own a gas or electric furnace, geothermal system, mini-split, or heat pump from any major brand, we have the tools, parts, and software diagnostics to service it safely and correctly.
What should I do while waiting for the emergency technician to arrive?
1) Turn off the heating unit at the thermostat and at the breaker if you smell gas, burning, or see sparks. 2) If you suspect a gas leak, leave your home and call the gas company from a safe location. 3) Keep exterior doors closed to conserve residual heat and open faucets slightly to prevent frozen pipes. 4) Gather any warranty papers or recent service records to speed up diagnostics. 5) Clear the driveway and the area around your equipment for safe technician access.
Do you charge extra for after-hours or holiday service calls?
Our upfront flat-rate pricing includes a modest emergency dispatch fee that covers nights, weekends, and holidays. Once the technician diagnoses the problem, you’ll receive a written quote before any work begins—no surprise add-ons or overtime multipliers on parts and labor.
How can I avoid future heating emergencies?
The best prevention is professional maintenance every fall. During a tune-up we clean burners and coils, test safety switches, lubricate motors, check gas pressure, and verify airflow—steps that catch 80% of breakdown causes early. Also, replace filters monthly, keep supply and return vents unblocked, and install a surge protector to guard electronic boards from power spikes.
Do your emergency repairs come with a warranty or guarantee?
Absolutely. All parts we install are covered by a manufacturer’s warranty (typically 1–5 years), and our labor is guaranteed for 12 months. If the same component we repaired fails within that period, we’ll return and fix it at no charge. We also offer optional extended service plans for added peace of mind.