Certified Technicians
Certified Technicians | Heating and Air Conditioning | Powell
When Powell homeowners call HEP, they’re tapping into a team of certified technicians who treat every home as if it were their own. From precision diagnostics to honest, upfront pricing, our pros arrive equipped to tackle the full spectrum of heating and air conditioning needs, keeping your living spaces perfectly comfortable through biting winters and humid Tennessee summers. We stay up to date on the latest energy-efficient technologies, so you can enjoy lower utility bills and a greener footprint without sacrificing an ounce of comfort.
Whether you need a quick repair, seasonal tune-up, or a completely new system, HEP delivers prompt service backed by industry-leading warranties and our famous “Happy You’ll Be” guarantee. We’re local, we’re licensed, and we’re on call 24/7—ready to get the job done right the first time so you can get back to enjoying life in Powell.
FAQs
What heating and air-conditioning services do your certified technicians provide in Powell?
Our team handles the full spectrum of residential and light-commercial HVAC needs in Powell, including new system installation, replacement of outdated furnaces or air conditioners, precision repairs, seasonal tune-ups, indoor-air-quality upgrades (humidifiers, dehumidifiers, air cleaners, and UV lights), ductwork sealing, and smart-thermostat integration. Every service is performed by a NATE-certified, state-licensed technician who follows Powell building codes and manufacturer specifications to ensure safety, efficiency, and warranty compliance.
Are your technicians really certified, and what does that mean for me as a homeowner?
Yes. All field personnel carry current Ohio HVAC licenses, NATE (North American Technician Excellence) certification, and EPA Section 608 refrigerant credentials. These certifications verify that a technician has passed rigorous exams on proper sizing, installation, combustion analysis, electrical diagnostics, and refrigerant handling. For you, certification means accurate troubleshooting, fewer callbacks, adherence to local codes, protection of your equipment warranty, and peace of mind that the work is being completed by a vetted professional rather than an untrained handyman.
How fast can you respond to an emergency heating or cooling breakdown in Powell?
We provide 24/7 emergency dispatch for all Powell ZIP codes. Calls received before 5 p.m. are typically handled the same day, and after-hours calls are triaged within 2 hours by an on-call technician. Because our warehouse is centrally located in Powell, most customers see a truck in their driveway within 60–90 minutes. Each truck is stocked with common parts for all major brands, so in more than 80 percent of cases we restore heating or cooling in a single visit.
Which HVAC brands and system types can your technicians service?
Our certified techs receive factory training on Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, and Mitsubishi, but we service virtually every brand on the market. This includes gas furnaces, heat pumps, high-efficiency condensing boilers, ductless mini-splits, geothermal units, and packaged rooftop systems. We also stay current on advanced inverter-driven and variable-speed equipment, so you don’t need to hunt for a brand-specific contractor—one call covers them all.
Do you offer preventive maintenance plans, and what benefits do they include?
Yes. Our ComfortGuard maintenance plan provides two precision tune-ups per year—one for heating, one for cooling—along with a 21-point safety inspection, CO and gas-leak testing, condensate-line cleaning, refrigerant-level check, filter replacement, and thermostat calibration. Members receive priority scheduling, a 15 percent discount on repairs, waived after-hours fees, and documented service records that help keep manufacturer warranties intact. Regular maintenance can reduce energy bills by up to 20 percent and extend equipment life by several years.
What steps can I take to boost the energy efficiency of my HVAC system in Powell’s climate?
Start with simple tasks: change or clean filters monthly, keep outdoor condenser coils free of leaves and debris, and seal attic and basement air leaks with caulk or weather-stripping. Schedule professional duct-sealing if you notice uneven temperatures—leaky ducts can waste up to 30 percent of conditioned air. Consider upgrading to a programmable or Wi-Fi thermostat that automatically sets back temperatures when you’re away. If your furnace or AC is more than 10–12 years old, an ENERGY STAR-rated replacement with a high AFUE or SEER2 rating may cut utility costs by 30–50 percent. Our technicians offer free in-home assessments to calculate payback periods and available utility rebates for Powell residents.