Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Reliance
When Reliance homeowners feel the summer heat creeping in, they turn to HEP’s certified technicians for dependable air conditioning expertise. Our team combines rigorous training with genuine hometown courtesy, arriving on time with fully stocked trucks and a can-do attitude that keeps your cooling system running at peak performance. From precision diagnostics to energy-efficient upgrades, we handle every task with the same care we’d give our own homes—because your comfort is personal to us.
Choosing HEP means more than a quick fix; it’s a commitment to year-round peace of mind. We back every repair, tune-up, and installation with transparent pricing and industry-leading warranties, so you can relax and enjoy crisp, cool air without surprise costs. Whether your unit needs a simple refrigerant recharge or a complete replacement, rely on the local pros who’ve been perfecting air conditioning service in Reliance for decades.
FAQs
What certifications do Reliance air-conditioning technicians hold?
All Reliance HVAC technicians are fully licensed by the state, EPA-certified for safe refrigerant handling, and factory-trained on the major brands we sell and service. Many also maintain NATE (North American Technician Excellence) or TSSA (Technical Standards & Safety Authority) accreditation, which requires rigorous testing and continuing education. Our certification program ensures every technician is qualified to diagnose, repair, install, and maintain modern high-efficiency cooling systems safely and correctly.
How often should I schedule maintenance for my air conditioner?
We recommend a comprehensive tune-up once a year, ideally in early spring before cooling season begins. Annual maintenance keeps the manufacturer’s warranty valid, maximizes energy efficiency, extends equipment life, and helps prevent costly mid-summer breakdowns. During a Reliance visit, our certified technician will clean coils, check refrigerant charge, tighten electrical connections, lubricate moving parts, test airflow, verify thermostat calibration, and provide a written health report on your system.
What are common signs my air conditioner needs repair?
Call Reliance if you notice warm air blowing from vents, weak airflow, short cycling (frequent starts and stops), water or refrigerant leaks, unusual noises or odors, utility bills that suddenly spike, or if the outdoor unit is icing over. Addressing these symptoms promptly can often prevent a minor problem—such as a clogged filter, loose fan belt, or low refrigerant—from escalating into compressor failure or total system shutdown.
How does Reliance ensure an energy-efficient installation or replacement?
First, a comfort advisor performs a free in-home load calculation (Manual J or equivalent) to size your new system correctly—oversized or undersized units waste energy and wear out faster. We then recommend ENERGY STAR®-rated equipment matched to your home’s ductwork, climate, and budget. During installation, our certified technicians follow ACCA (Air Conditioning Contractors of America) quality-installation guidelines: verifying duct sealing, refrigerant charge, airflow balance, and smart-thermostat integration. Finally, we provide efficiency tips and rebate information to help you save even more.
Does Reliance offer 24/7 emergency air-conditioning service?
Yes. Cooling emergencies don’t keep office hours, so neither do we. Reliance maintains an on-call team of certified technicians available 24 hours a day, 365 days a year. When you call our hotline, a live agent dispatches the nearest technician with a fully stocked service vehicle. Most issues can be diagnosed and repaired in a single visit, even on weekends and holidays, so your home becomes comfortable again as quickly as possible.
What warranties and guarantees come with Reliance air-conditioning work?
New installations include the manufacturer’s parts warranty (typically 10 years) plus our own 1-year labor warranty at no additional cost. Extended labor coverage up to 10 years is available. For repairs, we guarantee parts for one year and labor for 90 days. In addition, our 100% Satisfaction Guarantee means if you’re not completely happy with the workmanship, we’ll make it right or refund your service fee within 30 days. All warranties are explained in writing before any work begins.