Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Reliance
When the temperature dives in Reliance and your furnace decides to quit, every minute without warmth feels like hours. HEP’s emergency service team is on call 24/7, arriving fast with fully stocked trucks and certified technicians who know local systems inside and out. From strange noises and weak airflow to total system shutdowns, we diagnose the issue quickly, explain your options clearly, and get the heat flowing again—often in a single visit.
Our neighbors trust us because we treat every home like our own, backing every heat repair with honest pricing, solid warranties, and a satisfaction guarantee. Don’t wait for a small glitch to become a full-blown freeze-out; call HEP and reclaim the comfort of a cozy, energy-efficient home tonight.
FAQs
What is considered a heating emergency and how quickly can you get to my home in Reliance?
A heating emergency is any situation where your furnace, heat pump, or boiler stops producing heat, starts blowing cold air, emits a burning smell, repeatedly trips breakers, or leaks gas or carbon monoxide. Because winter temperatures in Reliance can fall below freezing, loss of heat can endanger pipes, pets, and people. Our dispatcher is available 24/7/365 and can usually have a certified technician at your door within 60–90 minutes, day or night, weekends and holidays included.
Are your technicians qualified to work on all brands and types of heating equipment?
Yes. Every emergency-service technician we send to Reliance homes is NATE-certified, licensed, and factory-trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, boilers, ductless mini-splits, and rooftop units. We stock parts for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and American Standard, and we have direct distributor access to specialty components if something uncommon is required.
Will I be charged extra for an after-hours or holiday heat repair call?
Because emergency service occurs outside normal business hours, there is a modest emergency dispatch fee that covers the cost of keeping technicians on call, but our labor and parts rates remain exactly the same as daytime rates—no hidden mark-ups or inflated "night" pricing. Before any work begins you receive a written, flat-rate quote so you know the total cost up front. If you approve the repair, the dispatch fee is applied toward the job, not added on top of it.
What can I do to protect my home until the technician arrives?
1) Turn off the heating system at the thermostat or breaker if you smell gas, hear loud metal-on-metal noises, or see sparks. 2) Leave the furnace switch on if there is no immediate safety hazard—this allows the tech to retrieve fault codes. 3) Keep a few faucets dripping to prevent frozen pipes during freezing weather. 4) Close blinds and curtains to retain residual heat. 5) Do NOT use ovens or outdoor grills for space heating—they pose fire and carbon-monoxide risks. 6) Gather any warranty documents or maintenance records to help the technician speed up diagnostics.
Do your service vans carry the parts needed to finish the repair on the first visit?
In over 85% of emergency calls we complete the repair immediately because each van is stocked with OEM ignitors, gas valves, control boards, blower motors, capacitors, flame sensors, thermostat components, and most common filter sizes. If an unusual part must be ordered, we place the order electronically from your driveway, schedule expedited delivery, and—when possible—install a temporary, safe workaround so you are not left in the cold.
Is your heat-repair work guaranteed and do you offer financing or payment plans for unexpected emergencies?
All repairs are backed by our 1-year parts and labor warranty. If the same component we replaced fails within a year, we will return and fix it at no charge. For major repairs or system replacements that can’t wait, we partner with local lenders to offer same-day approval for 0% interest plans up to 12 months and low-interest terms up to 60 months. We also accept all major credit cards, checks, and cash for your convenience.