Certified Technicians
Certified Technicians | Ventilation and Air Quality | Heating and Air Conditioning | Reliance
Whether you’re battling summer humidity or winter chills in Reliance, HEP’s certified technicians are ready to keep your home comfortable and breathable. Our experts design, install, and maintain cutting-edge HVAC systems that actively improve ventilation and air quality, whisking away allergens, odors, and excess moisture while delivering perfectly balanced temperatures to every room.
From high-efficiency air purifiers and energy-smart heat pumps to precision ductwork sealing, we customize solutions that match your lifestyle and budget. We show up on time, walk you through every option in plain language, and back our work with rock-solid guarantees—so you can relax and breathe easy knowing HEP has your comfort covered.
FAQs
What qualifications do Reliance certified technicians have to work on heating, air-conditioning, ventilation and indoor air-quality equipment?
Every Reliance field technician is provincially licensed, factory-trained and fully insured. Most hold additional NATE (North American Technician Excellence) certification, as well as manufacturer-specific training for today’s high-efficiency furnaces, air conditioners, heat pumps, HRVs/ERVs and air purification systems. Our team also meets or exceeds Technical Standards & Safety Authority (TSSA) regulations and participates in continuous professional-development sessions to stay current with evolving codes, refrigerants, smart controls and ventilation best practices.
What ventilation and indoor air-quality (IAQ) services can Reliance provide for my home?
We offer complete IAQ solutions, including installation, maintenance and repair of heat-recovery ventilators (HRVs), energy-recovery ventilators (ERVs), whole-home air purifiers, HEPA filtration, UV germicidal lights, humidifiers, dehumidifiers, and smart thermostats with built-in IAQ monitoring. Technicians also perform duct inspections, airflow balancing, blower-door testing, and on-site air-quality assessments for particulate, VOCs, carbon monoxide and relative humidity so we can recommend the best combination of equipment and settings for your specific home and lifestyle.
How often should my HVAC and ventilation systems be serviced, and what does a Reliance maintenance visit include?
For most homes we recommend professional maintenance once a year for the furnace, once a year for the air conditioner or heat pump, and once every two years for HRV/ERV cores and ducted accessories. During a maintenance visit our technician will clean burners and heat exchangers, verify refrigerant charge, lubricate motors, replace or wash filters, inspect electrical connections, test safety controls, calibrate thermostats, sanitize HRV/ERV cores, check airflow and static pressure, and provide a written report with any findings or efficiency-improvement suggestions. Regular servicing helps lower energy bills, extends equipment life and preserves manufacturer warranties.
What signs indicate that my home may have poor indoor air quality?
Common warning signs include persistent dust buildup, stale or musty odours, condensation on windows, uneven humidity, allergy or asthma flare-ups, headaches, and visible mould on walls or around registers. High energy bills and rooms that feel stuffy even when the HVAC fan is running can also point to inadequate ventilation. A Reliance technician can perform a comprehensive IAQ audit—using meters for particulate matter (PM2.5/PM10), carbon dioxide, carbon monoxide and humidity—to confirm the problem and recommend targeted solutions.
What advantages do whole-home air purifiers or HRV/ERV ventilation systems offer compared with portable units?
Whole-home systems are integrated into your existing ductwork, so they treat the air in every conditioned room—not just one area. Media or HEPA air purifiers capture up to 99.97 % of airborne particles, while UV lights neutralize bacteria and viruses as air passes through the HVAC plenum. HRVs and ERVs exchange stale indoor air with fresh outdoor air while recovering up to 85 % of the heat (or cooling) that would otherwise be lost, reducing energy waste. Because these solutions are sized for your square footage and balanced by a certified technician, they operate quietly, require less frequent filter changes than portable units, and do not clutter your living space.
Does Reliance offer emergency HVAC repairs, and how quickly can a technician arrive?
Yes. Reliance provides 24-hour emergency service, 365 days a year, for furnaces, air conditioners, heat pumps and ventilation equipment. When you call our dedicated hotline, trained dispatchers use GPS routing to send the nearest on-call certified technician—often arriving within 2–4 hours in major service areas. Our service vehicles are stocked with the most common parts so we can complete the majority of repairs on the first visit, and all workmanship is backed by our Fixed-Right or It’s Free™ guarantee.