Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Riceville
When your Riceville home suddenly turns chilly, you want a fast, reliable solution—and that’s exactly what HEP’s certified technicians deliver. Our local experts arrive with fully stocked trucks, ready to diagnose and perform precise heat repair on any make or model of furnace or heat pump. We believe comfort shouldn’t come with surprises, so we provide upfront pricing, clear communication, and workmanship guaranteed by decades of combined experience.
From restoring cozy temperatures after a midnight breakdown to optimizing your system for peak efficiency, we treat every job with the care we’d give our own homes. Customers across McMinn County trust HEP for courteous service, flexible scheduling, and the peace of mind that comes from partnering with a company that stands behind every fix. Call today and feel the difference a certified professional can make—because in Riceville, keeping you warm is more than our job; it’s our promise.
FAQs
How quickly can your certified technicians reach my home in Riceville for emergency heat repair?
Because we keep a rotating on-call team stationed in and around Riceville, a technician can usually be at your door within 60–90 minutes of your call—day or night. For non-emergency appointments, we offer same-day or next-day scheduling with two-hour arrival windows so you’re not stuck waiting all day.
What types of heating systems do you service in Riceville?
Our NATE-certified techs are trained to work on virtually every residential and light-commercial heating system found in the Riceville area: gas and electric furnaces, heat pumps, dual-fuel systems, boilers, ductless mini-splits, and packaged rooftop units. We service all major brands, including Trane, Carrier, Lennox, Goodman, Rheem, Bryant, and York.
Are your Riceville heat repair services covered by a warranty?
Yes. All parts we install carry the manufacturer’s warranty—typically 1–10 years depending on the component. In addition, we back our workmanship with a 1-year labor guarantee. If the same problem recurs because of our repair within that period, we fix it at no charge. Extended protection plans up to 10 years are also available.
How can I tell if my furnace needs professional repair instead of a simple filter change?
A dirty filter usually causes reduced airflow but won’t create loud noises, strong odors, or repeated on-off cycling. If you notice banging or squealing, a persistent burning smell, cool air blowing when the thermostat calls for heat, unexplained spikes in utility bills, or the system shutting down before reaching set temperature, it’s time for a professional diagnostic. Those symptoms point to issues like a failing inducer motor, cracked heat exchanger, or thermostat/control board fault—repairs that require trained expertise.
What does a typical heat repair visit include and how long does it take?
1) System assessment: We discuss the symptoms and inspect the thermostat, filters, ductwork, and electrical connections. 2) Diagnostic testing: Using multimeters, combustion analyzers, and infrared cameras, we pinpoint faulty components. 3) Up-front quote: You receive a written estimate before any work begins. 4) Repair & safety check: We replace or fix the failed part, clean critical areas, test for gas leaks and carbon monoxide, and verify proper airflow. 5) Final run test & cleanup: We cycle the system several times to confirm stable operation and leave the workspace tidy. Most standard repairs (ignitors, sensors, blower motors, capacitors) take 60–120 minutes. Complex jobs such as heat exchanger replacement can take longer, but we’ll let you know ahead of time.
How can I reduce future heating breakdowns after your repair?
Schedule annual maintenance each fall, replace or wash your air filter every 1–3 months, keep supply and return vents unobstructed, and clear vegetation or debris from outdoor heat-pump units. Installing a programmable or smart thermostat can prevent over-cycling, and enrolling in our Comfort Club maintenance plan gives you priority service, discounts on repairs, and documented tune-ups that keep your manufacturer warranty valid.