Fully Stocked Trucks
Fully Stocked Trucks | Heat Repair | Heating and Air Conditioning | Riceville
When the chill rolls into Riceville, HEP’s bright yellow trucks arrive already loaded with every part and tool our certified technicians might need. That means no mid-job supply runs, no drawn-out appointments—just fast, precise heat repair that gets your home cozy again before the coffee cools. From vintage furnaces to the latest high-efficiency systems, we diagnose and fix it all with the same neighborly care we’ve offered East Tennessee for decades.
You’ll feel the HEP difference the moment we knock: shoe covers on, drop cloths down, clear explanations given in plain English. Up-front pricing keeps surprises off your bill, 24/7 emergency service keeps discomfort off your calendar, and our workmanship guarantee lets you turn the thermostat up with total confidence. Choose the team with fully stocked trucks and a fully stocked commitment to your comfort—choose HEP.
FAQs
What does it mean that your service trucks are “fully stocked,” and how does that benefit Riceville homeowners?
Every service vehicle we send to a Riceville home carries an extensive inventory of OEM-approved replacement parts, specialized diagnostic tools, refrigerants, thermostats, motors, filters, and even common sheet-metal fittings. Because 90-95 % of the parts we need are already on the truck, we can complete most heat repairs in a single visit without having to leave for a supply house. This saves you time, eliminates repeat service calls, and gets your home warm again faster.
How quickly can you usually restore heat once I place a service call?
For customers inside the greater Riceville area, our fully stocked trucks and GPS dispatching allow us to arrive within a two-hour window in most cases—often sooner during normal business hours. Since technicians have the parts on hand, typical repairs (igniter replacement, blower motor swap, capacitor or control-board change, etc.) are completed the same visit, so heat is commonly restored within 1–3 hours of our arrival.
What types of heating equipment do you repair with your mobile inventory?
Our trucks are equipped to service and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged rooftop units up to 25 tons. Stocked parts include hot-surface igniters, flame sensors, gas valves, sequencers, contactors, defrost boards, variable-speed blower modules, thermostat sub-bases, and a wide range of fuses and wiring harnesses. If you heat your Riceville home or small business with it, chances are we carry the part.
Do you offer after-hours or weekend heat repair in Riceville?
Yes. We provide 24/7 emergency service because we know heating failures rarely happen on a convenient schedule. An on-call technician will be dispatched with a fully stocked truck even on nights, weekends, and holidays. After-hours diagnostic fees apply, but our flat-rate pricing for repairs remains the same, and you will approve all costs before work begins.
How does your pricing work when parts come from the truck instead of a supplier?
We use an up-front, flat-rate pricing system that includes the part, labor, and a full one-year workmanship warranty. The fact that the part is already on the truck doesn’t add hidden markups; it simply shortens the repair time. You’ll see the exact cost in our tablet-based price book before we start, so there are no surprises whether the component came from our inventory or a local distributor.
Is there anything I should do while waiting for your technician to arrive?
For safety, switch your thermostat to the OFF position if you smell gas, hear unusual electrical arcing, or see smoke. Otherwise, you can leave the thermostat set to HEAT so we can observe the failure when we arrive. Clear a pathway to the furnace or air handler, locate any service records or warranty information you have, and secure pets. Please avoid opening sealed panels or attempting DIY repairs—our fully stocked trucks carry the proper tools, test instruments, and replacement parts to handle the job safely and correctly once we get there.