- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | Ventilation and Air Quality | Heating and Air Conditioning | Riceville
When Riceville’s humidity spikes or winter air turns stagnant, HEP’s certified technicians step in with precision tools and neighbor-next-door friendliness. We keep your furnace humming, your AC whisper-quiet, and your ducts spotless so the air you breathe feels as fresh as the mountain breeze outside town. Our team is trained to balance airflow, remove hidden pollutants, and fine-tune every system component—because true comfort is about more than temperature.
From same-day repairs to custom installs, we design solutions that elevate ventilation and air quality without draining your wallet. Expect transparent pricing, 24/7 emergency support, and workmanship backed by rock-solid guarantees. With HEP on the job, you can relax, breathe easier, and enjoy a home that’s perfectly in its element all year long.
FAQs
What certifications do your HVAC technicians hold, and why do they matter to Riceville homeowners?
Every member of our service team is NATE-certified (North American Technician Excellence), licensed by the State of Tennessee, and trained under EPA Section 608 for safe refrigerant handling. Several technicians also carry ACCA Quality Installation credentials. These certifications prove that we can size, install, and repair heating, cooling, and ventilation equipment to manufacturer specifications and current building codes. For you, that means a correctly diagnosed problem, warranty-protected repairs, higher system efficiency, and peace of mind that the work meets strict safety standards.
How often should I schedule HVAC maintenance in Riceville’s climate?
We recommend two precision tune-ups per year—once in early spring for the air conditioner or heat pump and once in early fall for the furnace or air handler. Riceville’s warm, humid summers strain cooling components, while pollen and winter cold snaps add extra wear on heating parts. Between visits, replace or clean 1-inch filters every 30 days (or high-capacity filters every 3–6 months) and keep outdoor units free of grass and debris. Regular upkeep maintains manufacturer warranties, reduces unexpected breakdowns by up to 95 %, and can lower energy bills 10–20 %.
What signs tell me I need professional ventilation or indoor air quality service?
Call our certified technicians if you notice persistent dust, musty or burning odors, frequent allergy or asthma flare-ups, condensation on windows, uneven temperatures from room to room, or a sudden spike in utility costs. These symptoms may signal clogged filters, leaky ducts, inadequate ventilation rates, or biological growth inside the system. We use digital airflow meters, infrared cameras, and IAQ monitors to pinpoint the exact cause and recommend targeted solutions such as duct sealing, humidity control, or advanced filtration.
How can an HVAC upgrade improve both air quality and energy efficiency?
Modern variable-speed furnaces and inverter heat pumps run longer on low capacity, circulating more air through high-MERV filters, UV lights, or electronic air cleaners. This continuous but gentle operation captures more particulates, dilutes indoor pollutants, and keeps humidity in the ideal 40–55 % range—all while using up to 30 % less electricity than single-stage units. Many upgrades also qualify for TVA energy-efficiency rebates and federal tax credits, further reducing the investment cost.
Do you provide duct cleaning and sealing services, and what impact do they have on air quality?
Yes. We follow NADCA (National Air Duct Cleaners Association) standards to remove dust, pollen, pet dander, and microbial growth from supply and return ducts every 3–5 years or after major renovations. We also pressure-test the ductwork and seal joints with mastic or Aeroseal technology. Proper cleaning and sealing can eliminate up to 30 % of conditioned air loss, boost system efficiency, and significantly reduce airborne irritants circulating in your Riceville home.
What are typical costs and turnaround times for HVAC and IAQ services in Riceville?
• Seasonal maintenance visit: $89–$149, completed in about 60–90 minutes. • Duct cleaning for an average 2,000 sq ft home: $300–$600, usually half a day. • Whole-home air purifier or UV system: $450–$1,200 installed in two to three hours. • Duct sealing: $1,000–$2,500 depending on leakage rate and home size, finished the same day. • Complete system replacement (furnace & AC/heat pump): $5,000–$9,000, with most installs wrapped up in a single day. We provide written, up-front estimates, offer financing options, and have 24/7 emergency crews for no-heat or no-cool situations.