Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Rockford
When Rockford’s summer heat surges and your comfort suddenly slips away, HEP’s emergency repairs heating and air conditioning specialists arrive fast, fully equipped, and ready to restore a cool, calming breeze. Our local, certified technicians diagnose issues on the spot—whether it’s a silent compressor at midnight or a system that’s blowing warm air during a weekend barbecue—and offer clear, upfront pricing before any work begins. With stocked service vehicles and a commitment to same-day solutions, we minimize downtime so you can get back to enjoying life indoors.
From precision refrigerant recharges to complete system overhauls, we handle every make and model with the care you’d expect from a neighbor. HEP backs every repair with industry-leading warranties and a satisfaction promise, giving Rockford homeowners peace of mind long after the service call ends. Need help now? Contact our 24/7 hotline and feel the difference a hometown team can make—cool, reliable comfort is just a call away.
FAQs
What situations are considered an air-conditioning emergency in Rockford?
Any problem that threatens your family’s safety, health, or comfort during Rockford’s hot, humid summers qualifies as an emergency. Examples include a complete system shutdown on a 90 °F day, electrical smells or sparking at the indoor or outdoor unit, refrigerant leaks, clogged condensate lines causing water damage, or the AC repeatedly tripping the breaker. If you’re unsure, call—our dispatcher will help you determine whether immediate service is required.
How fast can your technicians get to my Rockford home or business?
Our emergency team is on call 24 hours a day, 7 days a week, including holidays. Because we station technicians throughout Winnebago County, average arrival time inside the Rockford city limits is 60–90 minutes after you approve the dispatch. In severe weather or widespread outages we triage calls—medical needs, elderly occupants, and small children receive first priority—but every customer is kept informed with live ETA updates by text or phone.
Do you work on all air-conditioning brands and system types?
Yes. Our EPA-certified technicians have factory training on the major brands common in Rockford—Carrier, Lennox, Trane, Rheem, Goodman, Heil, Bryant, York, Daikin, and more. We service central split systems, heat pumps, ductless mini-splits, rooftop package units, and residential light-commercial equipment up to 25 tons. Each truck stocks the most-used OEM and universal parts so we can complete over 85 % of repairs in a single visit.
What can I do before you arrive to minimize damage or discomfort?
1) Turn the thermostat to OFF to prevent further mechanical strain. 2) Check the air filter; a severely clogged filter can ice coils or overheat the compressor. 3) Make sure all registers are open and unobstructed. 4) If water is leaking from the indoor unit, place a pan or towels under the drain pan and shut off power at the switch next to the furnace or at the breaker panel. 5) Note any error codes flashing on the thermostat or control board—they help us diagnose faster.
Are emergency repair rates higher than regular service calls?
Because emergency calls require immediate scheduling, overtime labor, and after-hours parts sourcing, the diagnostic fee is slightly higher than our standard weekday rate. However, once the problem is identified, repair pricing follows the same flat-rate menu we use for daytime work, so you’ll never pay a premium on parts or labor just because it’s 11 p.m. We disclose all costs upfront and obtain your approval in writing before work begins.
Do you guarantee your emergency repair work?
Absolutely. All emergency repairs carry the same workmanship warranty as daytime jobs—12 months on labor and up to 10 years on many manufacturer-supplied replacement parts (varies by part and system age). If the same component we repaired fails within the warranty period, we fix it again at no charge. In addition, every customer receives a complimentary post-repair performance check within 30 days to ensure your AC is running safely and efficiently.