Fully Stocked Trucks
Fully Stocked Trucks | Heat Repair | Heating and Air Conditioning | Rockford
When your Rockford home suddenly turns chilly, you don’t have time to wait for parts or second trips. HEP’s fully stocked trucks roll out with every valve, ignitor, and thermostat our technicians might need, so most calls finish in a single visit. From older furnaces to the latest high-efficiency systems, we zero in on the problem fast and get the warmth flowing again—no mess, no guesswork.
Rockford families have relied on us for decades because we treat every service call like an emergency. Day or night, our certified pros arrive ready to deliver precise heat repair that lasts, backed by clear pricing and a satisfaction guarantee. One call, one truck, one warm home—that’s the HEP promise.
FAQs
Why do you emphasize “fully stocked service trucks,” and how does that benefit my heat repair?
Our service vehicles are loaded each morning with replacement parts, specialty tools, and diagnostic equipment for every major furnace, boiler, and heat pump brand used in the Rockford area. Because the parts are already on-board, our technicians can complete more than 90% of heat repairs in a single visit—saving you time, a second service fee, and the discomfort of waiting in a cold house while we run back to the warehouse.
What types of heating systems do you repair for Rockford homeowners and businesses?
We service gas and electric furnaces, high-efficiency condensing furnaces, boilers (steam and hot-water), geothermal and air-source heat pumps, ductless mini-splits, unit heaters, and rooftop HVAC units. Whether it is a residential Lennox furnace or a commercial Carrier RTU, our technicians have the parts and training to get it running safely and efficiently.
How quickly can you arrive for an emergency heat repair in Rockford?
Calls received before noon are usually scheduled for same-day repair. During extreme cold snaps we operate extended hours, and a technician is typically dispatched within 2–3 hours inside Rockford city limits and most of Winnebago County. After-hours emergency service is available 24/7 with an on-call team.
Are your heat-repair technicians licensed and insured?
Yes. Every technician holds an Illinois PERC card for gas work, EPA Section 608 certification for refrigerants, and completes at least 40 hours of factory or NATE-accredited training each year. The company carries full liability and workers’ compensation insurance, so you are protected while we are on your property.
What should I do before your technician arrives to ensure a safe and efficient repair?
1. Turn the thermostat to the OFF position if you smell gas, hear grinding noises, or see sparks. 2. Clear a 3-foot path around the furnace or boiler so we can access it quickly. 3. Have any error codes from the thermostat or system control board handy. 4. Secure pets and provide a contact phone number in case we need authorization for parts. These steps help us diagnose faster and keep everyone safe.
Do you offer warranties or guarantees on your heat-repair work and replacement parts?
All repairs are backed by a 1-year labor warranty and the manufacturer’s parts warranty (typically 1–5 years). If the exact same component fails within the first year, we replace it at no cost. We also guarantee that your system will reach the temperature we specify in writing after the repair or we’ll return and make it right at no charge.