Emergency Dispatch
Emergency Dispatch | Heat Repair | Heating and Air Conditioning | Rockwood
There’s nothing cozy about a Rockwood night when the furnace quits, but HEP’s emergency dispatch heating and air conditioning team is already on the way. One call connects you to seasoned technicians who arrive fast, diagnose with precision, and deliver reliable heat repair that restores warmth before the chill can settle in.
From worn-out igniters to malfunctioning thermostats, we’ve seen—and fixed—it all. Count on transparent pricing, fully stocked service vans, and a satisfaction guarantee that backs every heat repair we perform, so you can get back to relaxing in total comfort, no matter how low the temperature drops outside.
FAQs
What situations count as a true heating emergency in Rockwood?
Any scenario that leaves your home without safe, reliable heat—especially when outdoor temperatures are below 55 °F—is considered an emergency. Examples include complete furnace failure, strange smells (burning or gas), loud metal-on-metal noises, sparking electrical components, or heat pumps stuck in defrost mode. If the loss of heat endangers occupants’ health, it’s an emergency and you should call us right away.
How quickly can your emergency dispatch team arrive at my Rockwood home?
Because our technicians are strategically staged throughout Anderson and Roane Counties, average arrival time inside Rockwood city limits is 60–90 minutes from the moment your call is dispatched—day or night, weekends and holidays included. During severe weather events or utility outages, we prioritize the most vulnerable customers first (homes with infants, seniors, or medical conditions) but still strive to reach every caller as fast as traffic and road conditions allow.
Are your technicians licensed, insured, and trained to work on my specific heating system?
Yes. Every emergency technician holds a Tennessee Mechanical HVAC license, EPA Section 608 refrigerant certification, and carries full liability and workers’ compensation insurance. We participate in ongoing factory training for leading furnace, boiler, and heat-pump brands such as Trane, Rheem, Carrier, Lennox, Goodman, and Daikin, so we can diagnose and repair virtually any residential or light-commercial system operating in Rockwood.
What should I do while waiting for the emergency technician to arrive?
1) Turn off the heating equipment at the thermostat and, if you suspect electrical or gas issues, at the breaker or gas shutoff valve. 2) Keep exterior doors and windows closed to conserve existing warmth. 3) If you smell gas, evacuate immediately and call 911 from a safe location. 4) Gather any warranty paperwork or recent service invoices to speed up diagnostics. 5) Clear a path to the furnace or air handler so the technician can work quickly upon arrival.
Do you stock common replacement parts on the truck, or will a second visit be required?
Our emergency vans carry an extensive inventory of universal igniters, flame sensors, blower motors, gas valves, control boards, capacitors, contactors, and limit switches that fit 80 %+ of the systems installed in Rockwood homes. If your unit requires a rare or OEM-specific component, we can place a rush order with Knoxville and Chattanooga supply houses for same-day or early-next-day pickup, minimizing downtime and often avoiding a second service fee.
How much does emergency heating repair cost, and are there after-hours fees?
We charge a flat-rate emergency diagnostic fee of $129 from 6 p.m. to 7 a.m. on weekdays and all day on weekends/holidays. After the technician diagnoses the problem, you’ll receive a written quote that includes labor, parts, and any after-hours surcharge—no hidden costs. Typical emergency repairs in Rockwood range from $185 for a simple igniter replacement to $950 for a gas valve and control board combo. We accept all major credit cards, offer 0 % financing on repairs over $300, and honor manufacturer warranties to reduce your out-of-pocket expense whenever possible.