- HEP Heat and Air
- Heat Pump Repair

Heat Pump Repair
Heat Pump Repair | Heating and Air Conditioning | Rockwood
When your heat pump falters in Rockwood’s unpredictable climate, you don’t have time to wait for out-of-town service. HEP’s local team swoops in fast, restoring dependable comfort to homes and businesses with certified expertise in heating and air conditioning systems. From odd noises and frozen coils to stubborn thermostat issues, our technicians diagnose the root problem with state-of-the-art tools and fix it right the first time.
We understand that a broken heat pump can mean sweltering afternoons or chilled mornings, so we’re on call 24/7 with fully stocked vans and transparent pricing. Count on us to maximize your unit’s efficiency, extend its life, and back every repair with a satisfaction guarantee—because at HEP, “Happy, Energetic, Professional” isn’t just a slogan, it’s how we bring comfort back to Rockwood, one home at a time.
FAQs
How can I tell that my heat pump needs professional repair?
Common warning signs include weak airflow, rooms that never reach the set temperature, odd noises (grinding, squealing, rattling), persistent ice buildup on the outdoor unit, short-cycling (turning on and off rapidly), or noticeably higher electric bills. If you notice any of these issues in your Rockwood home, shut the system off and call us—continuing to run a failing unit can lead to costlier damage.
Which heat pump brands and models do you service in Rockwood?
Our licensed technicians are factory-trained to diagnose and repair all major makes and models, including Carrier, Trane, Rheem, Lennox, Goodman, York, Amana, Daikin, Mitsubishi, and Bosch. Whether your unit is an air-source, ductless mini-split, or dual-fuel system, we carry OEM and high-quality aftermarket parts to get it running like new.
How fast can you respond to a heat pump emergency in Rockwood?
We provide 24/7 emergency service throughout Rockwood and surrounding areas. Calls received before noon are usually handled the same day, and after-hours calls are dispatched within two hours on average. Our fully stocked vans allow us to complete most repairs in a single visit.
Are your technicians certified to work on both heating and air conditioning components of a heat pump?
Yes. Every technician holds current NATE (North American Technician Excellence) certification and EPA Section 608 refrigerant handling licenses. Because a heat pump both heats and cools, our team is trained in refrigeration, airflow diagnostics, electrical troubleshooting, and thermostat integration to ensure every part of the system performs safely and efficiently year-round.
Do you offer maintenance plans to keep my heat pump running efficiently?
Absolutely. Our Comfort Guard Maintenance Plan includes two precision tune-ups per year—one before cooling season and one before heating season—plus priority scheduling, waived diagnostic fees, and a 15% discount on any needed repairs or indoor air-quality accessories. Regular maintenance can cut energy use by up to 25% and extend equipment life significantly.
What should I expect to pay for a heat pump repair in Rockwood?
Costs vary with the nature of the problem. A basic service call with minor adjustments typically ranges from $125 to $250. Replacing common components such as contactors, capacitors, or defrost sensors runs $200–$450, while major parts like compressors or reversing valves can cost $800–$2,000 including labor. We provide a written, upfront quote after diagnosis, and all repairs are backed by a 1-year parts and labor warranty.