- HEP Heat and Air
- Cooling Problem

Cooling Problem
Cooling Problem | Air Conditioning | Heating and Air Conditioning | Rutledge
When the Rutledge summer sun starts cooking everything in sight, HEP’s Cooling Problem Heating and Air Conditioning swoops in to bring back the chill. Our certified technicians know every quirk of Grainger County homes, from vintage farmhouses to brand-new builds, and we tailor solutions that keep your family comfortable without flattening your wallet. Whether your system needs a quick refrigerant recharge or a top-to-bottom overhaul, we show up on time, explain the fix in plain English, and leave your space so clean you’d never guess we’d been knee-deep in ductwork.
We’re obsessed with efficiency, so every repair, tune-up, or replacement is designed to squeeze the most cool out of every kilowatt. That means lower energy bills, fewer surprise breakdowns, and peace of mind through the stickiest August afternoons. If you’re ready to swap sweaty days and sleepless nights for whisper-quiet, reliable air conditioning, HEP’s Cooling Problem is just a phone call away.
FAQs
What are the most common signs that my air conditioner in Rutledge needs repair?
Watch for warm air blowing from the vents, weak or inconsistent airflow, strange noises (grinding, squealing, or banging), foul or musty odors, water leaks or ice around the indoor or outdoor unit, and sudden spikes in your power bill. Any of these symptoms indicate that a professional inspection is required to prevent larger, more expensive failures.
How fast can your technicians respond to an AC emergency in Rutledge?
For emergency calls placed before 5 PM, we aim for same-day service anywhere in Rutledge and the surrounding Greene County area. After-hours or weekend calls are dispatched to our on-call technician, who will typically arrive within 2–4 hours, depending on weather and traffic conditions. Our trucks are fully stocked so most problems can be fixed during the first visit.
Do you service and repair all brands and models of air conditioners?
Yes. Our EPA-certified technicians receive ongoing factory training and carry diagnostic tools for virtually every major manufacturer, including Trane, Carrier, Lennox, Goodman, Rheem, and American Standard. We also work with ductless mini-split systems and geothermal heat pumps, so you can rely on one team for all AC equipment in your home or business.
What can I do to improve my air conditioner’s energy efficiency?
Replace or clean the air filter every 30–60 days, keep supply and return vents unobstructed, use a programmable or smart thermostat, seal and insulate any exposed ductwork, and schedule professional maintenance each spring. For long-term savings, consider upgrading to a high-SEER variable-speed system and adding attic insulation to reduce heat gain during Rutledge’s hot summers.
What happens during a routine AC maintenance visit?
Our 22-point tune-up includes checking refrigerant pressure, testing safety controls, measuring supply/return temperature differential, cleaning the condenser coil and evaporator pan, tightening electrical connections, lubricating motors and bearings, inspecting the blower wheel, flushing the condensate drain, and replacing the standard 1-inch filter. You’ll receive a written report with any recommended repairs so you can address issues before peak cooling season.
When should I consider replacing rather than repairing my AC unit?
If your system is over 12–15 years old, requires frequent repairs, uses R-22 refrigerant, struggles to maintain set temperatures, or if a single repair exceeds 30–40 % of the cost of a new unit, replacement is usually the smarter option. Modern high-efficiency units can cut cooling costs by up to 40 %, offer advanced humidity control, and come with 10-year parts warranties for peace of mind.