Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Sale Creek
When the Tennessee heat turns sweltering, Sale Creek families trust HEP for fast, around-the-clock relief. Our certified technicians arrive in fully stocked trucks, diagnose problems on the spot, and restore cool comfort before you know it. From sudden compressor failures at midnight to refrigerant leaks on a holiday weekend, our emergency service team never clocks out—because neither does your need for dependable air conditioning.
HEP backs every repair with clear, upfront pricing and the area’s strongest satisfaction guarantee. We also offer preventive maintenance plans that keep energy bills low and systems running longer, so your next call can be for routine peace of mind instead of a panicked breakdown. When comfort can’t wait, choose the local experts who make “Happy, Excellent, Professional” more than just a name—choose HEP.
FAQs
What situations are considered an air-conditioning emergency and when should I call?
An AC problem is an emergency whenever it threatens your family’s safety, health, or property. Examples include complete cooling failure during extreme heat or with vulnerable occupants (infants, elderly, medically fragile), loud grinding or screeching noises, electrical burning smells, smoking equipment, tripped breakers that immediately reset, significant refrigerant or water leaks, or a thermostat that will not respond. If you experience any of these in Sale Creek, shut the system off at the thermostat and call our 24/7 emergency line right away.
How fast can you arrive at my Sale Creek home after I request emergency service?
Because we keep on-call technicians stationed throughout Hamilton County, our average response time inside Sale Creek is 60–90 minutes. Weather, traffic, and volume of calls can affect this window, but we always dispatch the closest available technician, send you real-time ETA updates by text, and maintain fully stocked service vehicles so we can solve most issues in a single visit.
Are emergency air-conditioning repairs really available nights, weekends, and holidays?
Yes. Heating and cooling emergencies rarely happen on a convenient schedule, so we operate 24 hours a day, 365 days a year—including major holidays. When you phone our dedicated emergency number after normal business hours, your call bypasses voicemail and rings directly to our on-call dispatcher, who routes a certified technician to your location immediately.
What steps can I take to stay safe and comfortable until the technician arrives?
1) Turn the thermostat to OFF to prevent further damage. 2) If you detect burning odors, switch the AC breaker off at the panel and open windows for ventilation. 3) Run ceiling or box fans to improve air circulation. 4) Close blinds or curtains on sun-facing windows to reduce heat gain. 5) Stay hydrated and relocate vulnerable family members or pets to a neighbor’s or community cooling center if indoor temperatures rise above 85 °F for an extended period. 6) Do not attempt to open the unit or add refrigerant yourself—this can be dangerous and may void warranties.
How much will emergency AC repair cost, and do you offer financing or maintenance plans?
Our upfront diagnostic fee for emergency calls within the Sale Creek area starts at $129, which covers travel, system inspection, and a written estimate. After diagnosis, we quote flat-rate pricing for parts and labor before any work begins—no overtime upcharges. Larger repairs or replacements can be financed through our partner lenders with 0% promotional options (subject to credit approval). Enrolling in our Comfort Club maintenance plan lowers the diagnostic fee, provides two seasonal tune-ups, priority scheduling, and 15% off future repairs.
What air-conditioning brands and system types can your technicians service or replace?
Our NATE-certified technicians are trained to repair, maintain, and install all major residential and light-commercial air-conditioning equipment, including central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and smart thermostats. We routinely work on brands such as Carrier, Trane, Lennox, Rheem, Goodman, American Standard, York, Bryant, Daikin, Mitsubishi, and more. All repairs use factory-approved parts, and replacements come with manufacturer warranties plus our own workmanship guarantee.