- HEP Heat and Air
- Heat Pump Failure

Heat Pump Failure
Heat Pump Failure | Heat Repair | Heating and Air Conditioning | Sequatchie
When a sudden chill sweeps through Sequatchie and your heat pump quits, you don’t have time to wonder who to call—you need fast, friendly experts who can diagnose the problem and get warmth flowing again. HEP’s certified technicians arrive stocked with cutting-edge diagnostic tools, genuine replacement parts, and the know-how earned from years of tackling everything from sensor glitches to full compressor breakdowns. We explain every step, offer transparent pricing, and treat your home as carefully as we would our own.
From emergency responses in the middle of the night to preventative tune-ups that keep energy bills low, our local team is dedicated to one thing: reliable heat repair that restores comfort and peace of mind in a single visit. Wherever you are in Sequatchie, one call to HEP brings courteous service, lasting solutions, and the cozy temperatures you deserve.
FAQs
What are common signs that my heat pump is failing in Sequatchie’s climate?
Watch for symptoms such as lukewarm air instead of warm during heating mode, unusually high electric bills, short-cycling (frequent on/off), ice buildup on the outdoor unit even above 32°F, or the system tripping breakers. Because Sequatchie sees mild winters with periods of high humidity, these issues can progress quickly. If you notice any of these signs, schedule a professional inspection before the compressor or reversing valve sustains further damage.
Why does my heat pump run but produce no heat?
The problem may be a failed reversing valve, low refrigerant charge from a leak, a stuck or clogged outdoor defrost sensor, or a faulty thermostat. Dirty indoor coils or a severely clogged filter can also restrict airflow and prevent heat delivery. A licensed HVAC technician will perform pressure tests, sensor checks, and electrical diagnostics to locate the exact cause and restore proper heating.
Is it worth repairing an older heat pump or should I replace it?
In Sequatchie, a heat pump’s average life expectancy is 10–15 years. If your unit is over 10 years old, needs a major component such as a compressor, or has a repair estimate exceeding 40% of the cost of a new high-efficiency system, replacement is usually more economical. Newer models provide much higher SEER2 and HSPF2 ratings, meaning lower energy bills and eligibility for TVA and federal tax incentives.
How quickly can you respond to emergency heat pump failures in Sequatchie?
Our local team is on call 24/7 and can typically arrive anywhere in Sequatchie County within 2 hours. We stock common parts—capacitors, contactors, defrost boards, and thermostats—on our service trucks, allowing us to resolve most no-heat emergencies in a single visit. For major repairs requiring special-order parts, we provide portable electric heaters at no charge until your system is fixed.
What maintenance steps can prevent future heat pump breakdowns?
Schedule biannual tune-ups (spring and fall) that include refrigerant level checks, electrical tightening, coil cleaning, and thermostat calibration. Replace or wash air filters every 30–60 days, keep vegetation at least 18 inches from the outdoor unit, and rinse the outdoor coil with a gentle hose spray to remove Sequatchie’s pollen and dust buildup. Regular maintenance can cut breakdown risk by up to 60% and keep manufacturer warranties valid.
Do you offer financing or warranties on heat pump repairs and replacements?
Yes. We provide 12-, 18-, and 36-month financing options with approved credit through Wells Fargo and TVA’s EnergyRight program. All repairs include a one-year parts and labor warranty, and new heat pump installations come with up to 10 years of manufacturer parts coverage and our five-year labor guarantee. Ask our comfort advisor for details and current rebate opportunities for Sequatchie residents.